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I signed up for Microsoft office for my business a few years ago when I had to purchase a new computer switching from a mac. I wanted Microsoft so that I could use word, Excel,PowerPoint etc.

It prompted me to set up the OneDrive and somehow it linked to my mothers email and uploaded all of her stuff to my computer. I tried repeatedly to disconnect it and it would always sign back in. Upon setting up my computer it prompted me to create a new email etc. I am not sure if this has something to do with my difficulties using Microsoft, but I dont think so.

I never was able to use any programs without any issues and so I continued with using Google products instead. I no longer use the computer the Microsoft was purchased under and I have not been able to cancel or process a refund.

The bank even denied my request for cancellation. I dont know what to do here and I cannot let money be leaking in such ways unnecessarily as a small business owner recovering from Covid impact.

User's recommendation: Be sure you know how to revive help or are familiar with using their programs- it was very frustrating and confusing for me.

Monetary Loss: $296.

Preferred solution: Full refund.

Microsoft Cons: Problems with outlook - new version wizards get confused, Your customer service, Programs wouldnt work, Onedrive issues.

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