Pittsburgh, Pennsylvania
0 comments
100% full Not resolved

i sent surfaace Service Request Number: 1347324489. your said that Your item will be reviewed by our exchange center and a replacement will be processed. but they made nothing and they sent back. they didnt make any explanation and my surface was out of warranty.

Why did they expire my device warranty. they didnt explain to me. I wish i didnt buy surface. battery was deactive in 2 months

windows community said that If the screen is cracked, they send back and won't fix. my surface screen is nat cracked

microsoft service dont have email, live chat. they only have phone number and calling is 99$ for out of warranty products.

Review about: Microsoft Surfce.

I didn't like: Customer support, Microsofts unprofessionalism, Terrible consumer service.

Review #886535 is a subjective opinion of a user.

1.0
Usability
Customer service
Website
Diversity of Products or Services
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / $1000
Preferred solution Let the company propose a solution

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