Terrible service microsoft surface

23 of 229 Microsoft reviews

i sent surfaace Service Request Number: 1347324489. your said that Your item will be reviewed by our exchange center and a replacement will be processed. but they made nothing and they sent back. they didnt make any explanation and my surface was out of warranty.

Why did they expire my device warranty. they didnt explain to me. I wish i didnt buy surface. battery was deactive in 2 months

windows community said that If the screen is cracked, they send back and won't fix. my surface screen is nat cracked

microsoft service dont have email, live chat. they only have phone number and calling is 99$ for out of warranty products.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Usability
Customer service
Website
Product or Service Quality
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Customer support
    • Microsofts unprofessionalism
    • Terrible consumer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$1000
Product or service
Microsoft Surfce
Review category
Software
review #886535 by

Author wants to be contacted by the company. Learn more

Had an experience with Microsoft? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
23 of 229 Microsoft reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Microsoft. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Microsoft.
Filing a new complaint about
×