Microsoft Reviews

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I don;t think it's fair for customers to have to pay for their Windows 10 to stop functioning correctly after an automatic update, I can't turn my pc off now

I can no longer click on and get any of my programs or apps and somethings that were downloaded disappeared, I want at least be able to turn it off

User's recommendation: Before purchasing see if u can obtain help from a live person at their expense when it happens after an update that u didn't ask for.

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ID
#3258553 Review #3258553 is a subjective opinion of poster.
Location
Tracy, California

Trying for two weeks to renew MSN Premium subscription. $59.95/year

I have renewed MSN Premium for years. This year unable to talk to a live billing person and all the phone numbers i have used in the past are gone, All I want to do is renew my MSN Premium subscription. HELP
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ID
#3258500 Review #3258500 is a subjective opinion of poster.
Location
Venice, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to renew my MSN Premium

All I want to do is give my credit card. I want to renew my MSN Premium software I can not contact anyone to renew my subsciption.i

User's recommendation: Make it a simple call, If MSN allows a contact.

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ID
#3258468 Review #3258468 is a subjective opinion of poster.
Location
Venice, Florida
Preferred solution
I want to Renew my MSN premium software for another year. I want to pay for another year.
New Reviewer

Im trying to get my account back

I'm blocked by Microsoft and can't receive my emails and don't have a cell phone to get code to recover my acct. Don't know why I'm blocked. mulnosally@***l is my email address
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ID
#3258309 Review #3258309 is a subjective opinion of poster.
Cons
  • No support
Preferred solution
Let the company propose a solution
New Reviewer

Locked out of windows 10

Your Customer service sucks. I have been trying to get hold of a representative for over 3 hours. I am locked out of my email account and it's preventing me from finishing my set up of Windows 10 on my PC. Not one damn person to help me. What a joke. How many people do you employ??Pray

User's recommendation: Pray.

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ID
#3257897 Review #3257897 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Preferred solution
Apology

I was never able to speak with a real person and my issue is still not solved

I do not recognize a Charge in my account and I need to speak with a representative. The machine will only give me the option to try to fix online but I was definitely not able to do anything about it . Very frustrating and disappointed.
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ID
#3256529 Review #3256529 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
New Reviewer

Can't find a game that I paid for

I paid for a game 12/ 30/21 and have no information on it yet. Order number is. 645607****. All I want to know is the status please.

User's recommendation: Don’t buy on line from Microsoft.

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ID
#3255838 Review #3255838 is a subjective opinion of poster.
Pros
  • Large variety
Preferred solution
Deliver product or service ordered
New Reviewer

No help

Trying to speak to someone and keeps trying to send me online. I would really like if I could speak to an actual agent
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ID
#3255145 Review #3255145 is a subjective opinion of poster.
Location
Derby, Kansas
Loss
$400
Preferred solution
Help with account
New Reviewer

Need refund no one ever answers emails or phone calls!

I was on hold for over 50 minutes and the phone ended up hanging up. I never spoke with anyone. I am very frustrated I have canceled my subscription every year and its the same story I keep getting charged.

User's recommendation: Do not use Microsoft unless you have to otherwise stay away from it.

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ID
#3254972 Review #3254972 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No real people to talk to and who has experience with people
  • Offer no support to fix any issues
Loss
$70
Preferred solution
Full refund
New Reviewer

I am being FORCED TO WRITE A REVIEW IN ORDER TO TALK TO A HUMAN BEING.

I need to cancel my service and I need a refund. I do not want to go through all this *** just to talk to a live person
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ID
#3253112 Review #3253112 is a subjective opinion of poster.
Pros
  • Nice products
Loss
$100
Preferred solution
Full refund
New Reviewer

Refund

Ive been trying to get a refund on Microsoft 365 and close out my account from my computer I need to talk to a live person
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ID
#3253098 Review #3253098 is a subjective opinion of poster.
Pros
  • All in one program
Cons
  • No cons
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Warranty

Microsoft - Warranty
Microsoft sold me a product and it stopped working 5 moths after purchase. Due to the pandemic I wasn't able to use my warranty. Everytime I call everyone hangs up on me. No one is taking responsibility for this business and Im out $1500.00. Calling the news to get assistance.

User's recommendation: Don't buy Microsoft products. Horrible customer service. They don't honor the warranties.

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ID
#3252465 Review #3252465 is a subjective opinion of poster.
Cons
  • Unresponsive management team
  • Lack of understanding
  • No live agents
Loss
$1500
Preferred solution
Full refund

Invalid game card

No one has called me back after I sent all the photos they needed. I have called several times and they have said someone will get back with you. And one week later here I am still waiting for a call back.
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ID
#3251341 Review #3251341 is a subjective opinion of poster.
Location
Corpus Christi, Texas
New Reviewer

Got charged for stuff on credit card and have not received items ordered

I have ordered two products and have not came in and I have not been refunded the money charges are still on my credit card
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ID
#3251022 Review #3251022 is a subjective opinion of poster.
Location
Westland, Michigan
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Im calling because Microsoft is making me pay for a game i have already bought

I had bought Red Dead Redemption, when the game came out. Not too long ago, maybe a week, all of my games got deleted off my storage. No big deal I can just re download them, well when I went to download Red Dead Redemption, it said I don't own this game and I need to pay again. I've already bought this game, I should own it just like all the other game I've bought. What is going on ?
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ID
#3251007 Review #3251007 is a subjective opinion of poster.
Location
Bonney Lake, Washington
Preferred solution
Deliver product or service ordered