Microsoft
Microsoft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft has 1.6 star rating based on 2165 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Microsoft to a friend or colleague.
- Rating Distribution
Pros: Good product, Good products, No pros.
Cons: Customer service, Lousy customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft has 1.6 star rating based on 2165 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Microsoft to a friend or colleague.
- Rating Distribution
Pros: Good product, Good products, No pros.
Cons: Customer service, Lousy customer service, Poor customer service.81% of users think that Microsoft should improve its Customer Service.
53% of users say that they won't use Microsoft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Avoid", "do not put your credit card # into an Xbox machine", "I hate Microsoft for making it stay and not unlink auto", "My recommendation is do your best to never use any product from microsoft", "Don’t do it".
Most users ask Microsoft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Microsoft Reviews
"The calls don’t even help I want face to face help I need to unlink my Microsoft account that was deleted"
I was happy to play Minecraft on my PS console, but the account got signed out and deleted. However, it is still linked to my PSN account. I am trying to log...
"Login Issues"
I have other email addresses associated with my login email. If I do this through there website, they should only a portion of the email address, which is...
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Verified Reviewer
Unauthorized payments from my bank accoun
I can't speak to a human. I don't even have any Microsoft accounts and I am not willing to create one to speak with someone about them stealing my money.
Preferred solution: Full refund
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Verified Reviewer
The calls don’t even help I want face to face help I need to unlink my Microsoft account that was deleted
I was happy to play Minecraft on my PS console, but the account got signed out and deleted. However, it is still linked to my PSN account.
I am trying to log on to a new account and it's not working.
I'm dissatisfied with this and want to play Minecraft with my friends. I know you might not read this and learn, so please read this and learn.
Preferred solution: I want that deleted account unlinked I tried in setting in mine raft and nope I look over everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New meaning to the word "stupid'
I truly don't know what to do. Microsoft has been sending me email after email, all complaining that a charge did not go through on the card on file and for me to make a payment -- but did they think even once that adding a new card might help?
Never mind; I did that. I added TWO CARDS -- but they have vanished from the account! They are still using the card that was deactivated because of an unauthorized transaction on January 17, 2024 and I have sent to them a PDF of the email that my bank sent to me confirming that the card in question was deactivated on that date. But does MIcrosoft pay attention to that?
Why should they? They apparently get their kicks by harassing the one customer whose card is no longer valid and EVERY LAST EMAIL THAT THEY SEND MENTIONS THAT CARD BY ITS LAST FOUR DIGITS!!! I have enough documentation to sink a ship to explain that to them, but if they don't know how to read, that won't help. I have been in chats with them and the agents all make up stories that are proven to be lies when I continue to get the email notices of failed payments from the same card!!!
What am I supposed to do?
What is their problem other than no functioning brains? I truly cannot believe that a company as well established as Microsoft is so sloppy about the way they "manage" their website and their accounts. I have written so many complaints against them that apparently nobody can get through to them. I feel I'm just wasting time and energy trying to get through to them because they have made sure that there will be no way that I can ever make contact with a human being who can and will correct the problem which is not a difficult one to resolve, but apparently, they enjoy harassing me with one email after the next that just proves their inefficiency!
I wish I was making all this up.
Unfortunately, I'm telling the truth 1000% and still nothing is getting done. I have no idea what to do that I haven't already done. I even sent a huge envelope with documents explaining the problem to their office in Redmond, Washington via certified mail, but if they can't read -- and they probably can't -- that won't change things. This goes beyond being idiotic.
I can do no more than I have already done.
I have been through quite a few challenges in my lifetime on both sides of the Atlantic, but none have come close to being as utterly devoid of minimum intelligence as this one. I truly don't know what to say or do now.
Nothing works, nothing at all. It's not like me to give up, but I'm feeling that's my only option now because making Herculean efforts to get through to them is not working at all.
Preferred solution: I'm wondering if litigation is my only option. Nothing else is working. If I have to litigate, I will not be demanding small amounts after all the misery and suffering that I have already endured.
User's recommendation: Do everything you can to avoid any contact with Microsoft. If you work in hi-tech, you may end up taking drugs or developing a drinking habit to try to live down what Microsoft does to you.
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Verified Reviewer
Deleted linked Microsoft account on psn is not unlinking
I was trying to play Minecraft with my friends, and my Microsoft account that was linked was accidentally deleted by me. Now, I can't unlink it.
- It provides games
- To many bugs
Preferred solution: I want that deleted account unlinked from my minecraft
User's recommendation: I hate Microsoft for making it stay and not unlink auto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redondo Beach, California
Can’t log in
I need to speak to someone. The reason I cant log in doesnt make any sense to me and I need someone to explain it
Tokyo, Tokyo
Security incident
Huge incident it was , t even though my pc is not connected to any internet access the log recorder in my computer identified Windows 86x ..exe and many exe. working without out of my hand .
Also some of exe . an access my private file in Local on PC like stolen personal information and exe .change many settings or delete files so its possible that my computer was be like a ***
What a slowly and typical action can be used for all people.disappointed
User's recommendation: Don’t hope same response as Google one or Amazon CS
Toronto, Ontario
Imagine getting support from a real HUMAN BEING
Yeah I've been trying to do a simple email alias change and it's taken over a month. I put in a ticket last month and nothing...go to call someone today about it and apparently microsoft is run by USELESS A.I.
as if they thought a bot could replace a real associate. I've wasted so much time tring to do it myself and the A.I.
on the phone literally just tells me to go online and do it...Why do you think I'm calling support??? WTF IS THIS COSTUMER SERVICE???
User's recommendation: Buy a playstation. Don't invest any more into this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hello I am looking for assistance with changing my password for my account sorrywhatyouwant@***.com
Hello I am looking for assistance with changing my password cause I don't remember the one I put on my account so I was wondering if u could reset the password and send it to my alandojames303@***.com email address please I don't know what to do but could you please help me into my account
Preferred solution: I would like to get into my account sorrywhatyouwant@outlook.com could you please add this email to it alandojames303@gmail.com
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Verified Reviewer |
Augusta, Georgia
Resolved: Trying To Help Old Lady Get Her Hotmail Account Unblocked
Finally able to reset password! Had to stay the course but got access to Hotmail again. Thank you MICROSOFT !.
This land is Theresa Wolf with a Hotmail email address t*****a.***f@***.com.
She sends so few emails that the questions on the reset tool are impossible for her to remember addresses and subject line details.
I understand your high level of security but she really wants her email back. Hotmail is her only email account and the phone number listed with the account is a landline and does not get text messages.
Perhaps someone could call her and walk her through getting her email unblocked.
Her Name is Theresa Wolf and her telephone number is 7*6-6*1-****
Any help would be greatly appreciated.
Thank you in advance for your expected assistance.
Regards,
John *****n
User's recommendation: Finally Got Password Reset - THANK YOU Microsoft
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Verified Reviewer
My email was hacked and and unknown email was added as security
My email was hacked after my phone and iCloud were hacked. They added an unknown email to my account, preventing me from recovering my original information and password.
My account is connected to numerous banks and social media platforms. Please, I need help with security.
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Verified Reviewer
I am pissed at Microsoft and google
Your phones and laptop have been confiscated by both Microsoft and Google. They have frozen not only mine, but also the ladies' at the computer shop who came for help because their accounts were also intercepted by Microsoft.
My LinkedIn account has been restricted since December because of a remark that I am going to take the world situation to the courts of heaven! I have a legal 2010 Microsoft license. I posted it on every other platform, nothing happened. 1465 people on LinkedIn liked my content.
However, someone said it's hateful speech. Enough is enough.
- Wordperfect
- I worked on wang-computers
Preferred solution: Remove these evils from our society. I was safe my whole life. I dont need them to protect me or to take my picture and sell it and claim it it googles property
User's recommendation: get rid of all your devices that is manipulated by google and Microsoft
Austin, Texas
HORRIFIC!!!!
I own 4 surface products and my surface studio has a key that keeps flying off. They only offer $800 replacement?
On a computer that is PERFECT outside of that??? And NOW I cannot reach a human!!!
User's recommendation: RUN FOR THE HILLS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Microsoft is an STD
Microsoft is a piece of garbage, to be Frank. Somehow, my birthday is set to 2012, when it should be 1987.
So, I wanted to add more gf to My account as lots of photos, dont want to lose all my info, but guess what, I cant, because, apparently, only 12. It tells me I need an adult, oh and you cant change your birthday without an adult. So not only cant add more GB, I cant change my age, theres literally no number to call to talk to someone, when you email back and forth with some generic speaking robot person, they tell you to do the same thing the internet tells you to do, which does not work.
What a horrible company, Bill Gates is, obviously a disgusting human being, Microsoft is an embarrassment. NEVER USE MICROSOFT ONE DRIVE!!!
- All the cons you can think of
- All
Preferred solution: I just want a proper answer. I want a number to call and a HUMAN BEING to talk to. Microsoft is a BILLION DOLLAR corporation! You can’t afford to pay employees in a call center to talk to anyone?!?!?
User's recommendation: NEVER USE MICROSOFT ONEDRIVE
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Verified Reviewer
Repeatedly trying to change my password unsuccessfully
Apparently, I entered a mistaken password; hence, I was told that I had to change my password. I have tried for over 4 hours and no matter what I do, Microsoft continues to run me in a frustrating loop where my information is never enough.
They have blocked me from my email and from customer service chat (they ask me to log in but will not accept my login), hence I can never get into the customer service chat.
Of course, Microsoft never provides a phone number. It appears that my only alternative is to contact the Pennsylvania Attorney General as Microsoft has slammed the door in my face.
- Build a wall around themselves to keep customers out
Preferred solution: Access to my email
User's recommendation: Think twice before getting involved with Microsoft. They insulate themselves from customers so the issues are never solved
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Verified Reviewer |
Torquay, Victoria
Abuse/spam from TJC_66@***.com
I require urgent assistance regarding threatening emails that are violating an intervention order, but when I attempted to speak with a representative, I was redirected to a web link instead of being connected to a person or any real helpful information. This is a dangerous, escalating matter. I am receiving threatening emails/abuse/spam from TJC_66@***.com I am unable to block this address.
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Verified Reviewer
Resolved: Charged for something not subscribed to
Company fixed the issue and I have been provided with apology. They removed the x box charge someone made for points in their game on my account funny my account was not lost as I had changed the pw hmmmm but I have no Xbox and am not a girl from the e mail I recovered it was silly !!! But not for charging my Google microsoft account it was Fully refunded thank you !
The situation was good later, but it was unclear why and how another person could charge an Xbox game points purchase on a non-active Xbox account. Eventually, I created an account without an Xbox to prevent this, but surprisingly, they could remove my family members from your family section.
They even attempted to remove me, and then sent themselves an invite to the family. It was laughable, and that's how I identified her online.
I laughed out loud. Thankfully, the amount has now been refunded.
- Good products
- Too many adds on everything
Preferred solution: Just answering your question to now solved incident and I changed password also Thanks.
About
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Microsoft is a global corporation. It is headquartered in Redmond, Washington. The company was founded in 1975 by Bill Gates in Albuquerque, New Mexico initially as a company developing BASIC interpreters. The tagline of the company is: "Your potential. Our passion." This American multinational computer technology corporation specializes in manufacturing, developing, and supporting a huge variety of software products for different computers. The best selling software produced by Microsoft is Microsoft Windows and Microsoft Office suites. These products are absolute leader on the computer market with market share of 90%. Microsoft dominates the home computer operating system market.
Microsoft is ranked 684 out of 7184 in Software category
USA, Worldwide, Australia, Asia, Europe, UK
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Same exact *** happened to me on the 4 th and haven't been able to get my *** back