Featured
Amos B Boi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

These people can not be reached on the phone

Microsoft - These people can not be reached on the phone
Explore video interviews
Advertisements

I received an email about two weeks ago saying I may have trouble with my emails. I've lost access to one of them completely. This company is totally non-responsive about it, and their online repair portal's verification is ridiculous, as I have no way to give them the information they want without access to the email.

View full review
Loss:
$300000
Pros:
  • There are no pros
Cons:
  • There are all cons

Preferred solution: 1 million dollars

User's recommendation: My recommendation is do your best to never use any product from microsoft

DE S Vid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

I'm trying to participate in the shareholders meeting today and it won't let me and I'm Microsoft stock owner

I'm tryna participate in the shareholders meeting today for Microsoft I am the stock owner Microsoft stock owner and I cannot register it won't let me register or get into attend the meeting

View full review

User's recommendation: It's poor

Lisa R Mtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Raleigh, North Carolina

Locked out of laptop

My Windows and Microsoft accounts were hacked and stolen. I use my laptop for work, and they have stolen my Windows and Microsoft credentials, as well as Microsoft Office that I pay for annually.

My computer was hacked and I changed all my credit cards, so I can't tell you what they were. They put $21,000 on one of my Visa cards. My stolen emails were linked to GoDaddy domains that I had paid for.

I am 65 and not very computer savvy. I beg you to call me at 850-258-****.

View full review

User's recommendation: Stay away from Microsoft! No customer service

Shamakiyah M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account blocked

Microsoft - Account blocked
Microsoft - Account blocked - Image 2

It would be much better if an actual agent would be available to assist customers. The answering robots are not as helpful.

I need to recover my account as I get a lot of important emails and I woke up to Microsoft informing me that my account is suspended. I am the only one that access my email. When I tried to recover my account by having the system send me the verification code via text message.

It reflected that it is unavailable and this is unacceptable. It is very difficult to recover anything without that service being provided.

View full review
Pros:
  • Secure
Cons:
  • Have to recover account too offer
  • Not customer friendly

Preferred solution: My account back

User's recommendation: We need to speak with actual agents

Resolved
Tyler P Crx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Did nothing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 08, 2024

I contacted support and they said they couldn't save my data because it was deleted, if you can't log in to your xbox account CONTACT SUPPORT FAST they can transfer data before it's deleted.

Original review Dec 04, 2024

So, Microsoft owns Xbox, failed to save my account, and now it's deleted. A hacker just targeted my computer and changed the lockout time to 3:00 PM, and Microsoft has done nothing about it.

I even tried getting my mom's email back with every bit of info.

When the support said it's guaranteed, the email I received said otherwise. They did not approve, so I will have to create a new email.

View full review

Preferred solution: Apology

User's recommendation: DONT TRUST MICROSOFT SUPPORT.

Jayden P Lhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The calls don’t even help I want face to face help I need to unlink my Microsoft account that was deleted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The calls don’t even help I want face to face help I need to unlink my Microsoft account...

I was happy to play Minecraft on my PS console, but the account got signed out and deleted. However, it is still linked to my PSN account.

I am trying to log on to a new account and it's not working.

I'm dissatisfied with this and want to play Minecraft with my friends. I know you might not read this and learn, so please read this and learn.

View full review

Preferred solution: I want that deleted account unlinked I tried in setting in mine raft and nope I look over everything

Steve C Ipr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Pathetic customer service systems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Currently at 3 hr 56 minutes over several days on hold on the phone plus additional 95+ minutes trying to navigate "self help" on their "support site".

Trying to solve a simple software access issue with Teams but...

e.g. 37 minutes to get the first connection with a business support person.

They tried to work the issue but did not have access to the information they needed so they tried to transfer me to the right person 5 times but got disconnected 5 times.

I was asked to track down more information through my bank. Called back on the "hotline" which took another 25 minutes to get connected. That person disconnected as soon as we connected but did not call me back.

Called back on the "hotline" again and another wait of 35 minutes to get connected. That person wanted different information so now we are waiting to transfer to that department.

I just spent 15+ minutes waiting on that and just got disconnected again.

You should not get to claim "longer than normal hold times when hold times are always so long" at different times and days. MS has an appalling record for reviews like this one.

No option for a call back. No information about length of hold times. No ability to screen share.

No call backs after you disconnected me multiple times during transfers. No ability to communicate smoothly between their own people. No apparent ability to escalate issues. So many silos.

You share our information overseas but cannot track a few simple pieces of information that would have solved my issues in minutes. How about investing a few bucks in your systems MS? Your people are trying their best but you leave them so poorly equipped to help customers.

Whatever happened to your company and its culture? You are costing me time, money and embarrassing me with my clients.

View full review

User's recommendation: Steer clear whenever possible. Use Zoom not Teams.

Linda V Opf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pomona, California

Terrible all around

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I run an appellate law practice on my Apple iMac., using WORD On November 30, 2024 Microsoft sent something that totally screwed up the way I use documents and my files. Turns out it was One Drive.

After approximately 3 hours trying to reach customer support, and looking everywhere I could on-line, I finally, more than an hour and a half after I requested assistance, received a call back. By that time I had moved the application to trash. The rep said that''s what she would recommend, so I thought problem solved. Not so.

One Drive is cancer. It came right back. Tried for another 2 hours to reach someone at Microsoft and all I got was endless links. The link for supposed One Drive Assistance was only a link to buy the product.

Instructions on the internet were not germane. So I tried Apple, where I did reach a human, who tried valiantly, but could not get rid of the damned thing. Another hour down wasted. Microsoft is insane if thinks what they provide is the way of the future, Their customer service has deteriorated dramatically - when by some miracle someone can actually reach it.

I will never buy Microsoft again and will cancel my WORD subscription as soon as it expires.

GARBAGE ALL AROUND. Still messes up my practice, and has cost me hours and hours of aggravation and wasted time.

View full review

Preferred solution: Fix the problem.

Maurice King

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New meaning to the word "stupid'

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I truly don't know what to do. Microsoft has been sending me email after email, all complaining that a charge did not go through on the card on file and for me to make a payment -- but did they think even once that adding a new card might help?

Never mind; I did that. I added TWO CARDS -- but they have vanished from the account! They are still using the card that was deactivated because of an unauthorized transaction on January 17, 2024 and I have sent to them a PDF of the email that my bank sent to me confirming that the card in question was deactivated on that date. But does MIcrosoft pay attention to that?

Why should they? They apparently get their kicks by harassing the one customer whose card is no longer valid and EVERY LAST EMAIL THAT THEY SEND MENTIONS THAT CARD BY ITS LAST FOUR DIGITS!!! I have enough documentation to sink a ship to explain that to them, but if they don't know how to read, that won't help. I have been in chats with them and the agents all make up stories that are proven to be lies when I continue to get the email notices of failed payments from the same card!!!

What am I supposed to do?

What is their problem other than no functioning brains? I truly cannot believe that a company as well established as Microsoft is so sloppy about the way they "manage" their website and their accounts. I have written so many complaints against them that apparently nobody can get through to them. I feel I'm just wasting time and energy trying to get through to them because they have made sure that there will be no way that I can ever make contact with a human being who can and will correct the problem which is not a difficult one to resolve, but apparently, they enjoy harassing me with one email after the next that just proves their inefficiency!

I wish I was making all this up.

Unfortunately, I'm telling the truth 1000% and still nothing is getting done. I have no idea what to do that I haven't already done. I even sent a huge envelope with documents explaining the problem to their office in Redmond, Washington via certified mail, but if they can't read -- and they probably can't -- that won't change things. This goes beyond being idiotic.

I can do no more than I have already done.

I have been through quite a few challenges in my lifetime on both sides of the Atlantic, but none have come close to being as utterly devoid of minimum intelligence as this one. I truly don't know what to say or do now.

Nothing works, nothing at all. It's not like me to give up, but I'm feeling that's my only option now because making Herculean efforts to get through to them is not working at all.

View full review

Preferred solution: I'm wondering if litigation is my only option. Nothing else is working. If I have to litigate, I will not be demanding small amounts after all the misery and suffering that I have already endured.

User's recommendation: Do everything you can to avoid any contact with Microsoft. If you work in hi-tech, you may end up taking drugs or developing a drinking habit to try to live down what Microsoft does to you.

Christian H Eng

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Someone has stolen money from my bank account and it went to a microsoft account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Someone has stolen money from my bank account and it went to a microsoft account

First of all, it's virtually impossible to get a hold of anyone at Microsoft. I had someone *** my account, steal all my money, and send it to a Microsoft account.

When I finally did get in touch with someone, they kept trying to get me to download some app, presumably to steal my information. They kept hanging up on me and nobody has yet refunded the $850.00 they've stolen from me.

View full review

User's recommendation: Never use their products. I dummy have anything microsoft . I don’t even have an account yet they stole my entire amount of money in my account

Steve C Ipr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Lack of customer support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Nov 30, 2024

Over 10.5 hours now trying to resolve an access issue for software that had been working and now is not.

Over 2 hours to get to a live person then internal transfers kept getting disconnected. Called back on the "Hotline".

After another 20+ minute wait the person disconnected without talking with me. Forced to go back through all the additional prompts and back to the start of the line again. Lines that are super static. Online help is a horrible maze and trying to navigate just winds you back where you started.

No courtesy information about how long holds will be.

How about funding some live support and fixing your own communication systems? You have had abysmal ratings for customer support for years now.

It's not your people it's the systems currently in place. If I gave that level of service in business I would be out of work.

View full review

User's recommendation: Avoid where possible.

Jayden P Lhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deleted linked Microsoft account on psn is not unlinking

Deleted linked Microsoft account on psn is not unlinking

I was trying to play Minecraft with my friends, and my Microsoft account that was linked was accidentally deleted by me. Now, I can't unlink it.

View full review
Pros:
  • It provides games
Cons:
  • To many bugs

Preferred solution: I want that deleted account unlinked from my minecraft

User's recommendation: I hate Microsoft for making it stay and not unlink auto

ROBERT S Jlc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spint over 2 hours trying to log in. msft would send me a code to enter and then it allowed me to add a new password, then it would send me a new password, and want me to enter a new password. etc

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm 88 and need a representative to understand the problem and help me. They wanted me to go to one of their websites for help, which was ridiculous.

I don't know what else to say. ZZZZZ.

View full review
Cons:
  • Not helpfull

Preferred solution: help in logging in and not keep repeating the samee cycle over and over

User's recommendation: they are not very helpfull

Ariele Xml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redondo Beach, California

Can’t log in

Microsoft - Can’t log in
Microsoft - Can’t log in - Image 2

I need to speak to someone. The reason I cant log in doesnt make any sense to me and I need someone to explain it

View full review
Vicky C Vam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update credit cards

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I dont know why I am been billed for $108 twice and no one is available to answer my call for the past four months they I have tried in all the methods you instructed me to follow.

View full review
Loss:
$108
Cons:
  • Unable to reach anyone for four freaking months

Preferred solution: Full refund

User's recommendation: This is like a scam

Breckyn Edc
map-marker Tokyo, Tokyo

Security incident

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Microsoft - Security incident

Huge incident it was , t even though my pc is not connected to any internet access the log recorder in my computer identified Windows 86x ..exe and many exe. working without out of my hand .

Also some of exe . an access my private file in Local on PC like stolen personal information and exe .change many settings or delete files so its possible that my computer was be like a ***

What a slowly and typical action can be used for all people.disappointed

View full review

User's recommendation: Don’t hope same response as Google one or Amazon CS

Anonymous
map-marker Toronto, Ontario

Imagine getting support from a real HUMAN BEING

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Microsoft - Imagine getting support from a real HUMAN BEING

Yeah I've been trying to do a simple email alias change and it's taken over a month. I put in a ticket last month and nothing...go to call someone today about it and apparently microsoft is run by USELESS A.I.

as if they thought a bot could replace a real associate. I've wasted so much time tring to do it myself and the A.I.

on the phone literally just tells me to go online and do it...Why do you think I'm calling support??? WTF IS THIS COSTUMER SERVICE???

View full review

User's recommendation: Buy a playstation. Don't invest any more into this company

About

Related Companies

Xbox, LinkedIn, Mojang, Skype, Bing

Summary

Microsoft is a global corporation. It is headquartered in Redmond, Washington. The company was founded in 1975 by Bill Gates in Albuquerque, New Mexico initially as a company developing BASIC interpreters. The tagline of the company is: "Your potential. Our passion." This American multinational computer technology corporation specializes in manufacturing, developing, and supporting a huge variety of software products for different computers. The best selling software produced by Microsoft is Microsoft Windows and Microsoft Office suites. These products are absolute leader on the computer market with market share of 90%. Microsoft dominates the home computer operating system market.

Microsoft reviews and complaints

Microsoft is ranked 722 out of 7339 in Software category

Area Served

USA, Worldwide, Australia, Asia, Europe, UK

Payment Methods

VISAMasterCardPayPalAmerican Express

Brands Related to Microsoft

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article