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Update by user Aug 05, 2021

A couple of weeks after filing a consumer complaint with the Washington State Attorney General, things began to move a little. I have received more friendly messages from another Microsoft relationship manager promising to look into my e-mail problem. I’m holding my...

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ID
#2661377 Review #2661377 is a subjective opinion of poster.
Pros
  • Sophisticated products
Cons
  • Unresponsive management
  • Buggy products
Loss
$750
Preferred solution
Apology
Most helpful review

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Update by user Nov 09, 2020

Thank you PissedConsumer for the work you are doing on behalf of the consumer. Your efforts are greatly appreciated ... and hopefully your efforts will eventually help Microsoft understand that they need to show a much greater level of attention to looking after those...

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ID
#2204954 Review #2204954 is a subjective opinion of poster.
Service
Microsoft Technical Support
Cons
  • Customer service not helpful
  • Poor service
  • Constant issue with anything microsoft compared to apple
Loss
$2200
Preferred solution
Pride a Level 2 Techician from the Windows Support Team to fix the coruption problems caused on both our old and new machines caused by the latest Windows update ... and ensure our phone calls are not continually disconnected. MS Case No: 1509495005

Refund

They did not help me just because I played the game..... and I did the same thing with cyber punk and recieved a refund but not for demon slayer smh

User's recommendation: Domt buy.

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ID
#2982665 Review #2982665 is a subjective opinion of poster.
Location
Windsor Mill, Maryland

Very unhelpful

Useless web site ! The Names Fits it really Pissed me OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!pffffffffffffffffffft Pffffffffffffffffff!!!!!!!!!!!!!!!!!!!!!!! pffffffffggggffffffffffffffff!!!!!!!!!

User's recommendation: Do NOT USE this Site.

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ID
#2982522 Review #2982522 is a subjective opinion of poster.
Location
Fort Worth, Texas

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New Reviewer
bad operating software....I purchased a new computer in Dec. 2020,A Lenovo- Yoga Evo. To have a light weight computer to do my taxes and use other financial software. I never could get Turbo Tax to Load Mail only works when IT wants to???? Which is never. I have been...
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ID
#2982391 Review #2982391 is a subjective opinion of poster.
Preferred solution
Full refund

Consolidate onedrive accounts

Yes, indeed there's still a lot of problems with Microsoft. Why can't I talk to a live representative to help me resolve my problems? Is it too expensive for you to have live representative? My goal was never to have 2 accounts. My goal is to have a 1TB storage and delete the 100GB account after transferring the content to the 1TB account but I see no pathways to accomplish that and frustratingly,there's no live help either.
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ID
#2981404 Review #2981404 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Could drive
Cons
  • No live representative
New Reviewer

Can’t log in into my outlook account

Microsoft customer service is very poor. They didnt help me at all. Tried calling and all they want to do is send me to online help desk.. whatever happened to person to person customer service?
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ID
#2981233 Review #2981233 is a subjective opinion of poster.
Location
East Wenatchee, Washington
New Reviewer

Redeemed rewards

I wasnt allowed to change the email that I needed to change it to so I can have access to my rewards that I got from you guys and I wanted to play Xbox and so I got the Xbox ultimate pass reward for a month and it went to the wrong email and Im trying to get it back so I can use it
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ID
#2981007 Review #2981007 is a subjective opinion of poster.
Location
Springville, Utah
Loss
$15
Preferred solution
I would just like to get a phone calls so I can get the email changed to the email I can use so I can use my Xbox rewards the way I want to

Refund for mindcraft windows 10

Good day I hope you can help me. This is really frustrating. I Purchase the full version of mindcraft for window 10 for my son. We Don everything but we just get a red screen I please want a refund so that I can purchase the mindcraft for his tab. I will really appreciate it if you can help me. My son was so excited to finally have the game.
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ID
#2975573 Review #2975573 is a subjective opinion of poster.
Location
Fochville, North-West

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I purchased an Upgrade from Windows 8.1 to Windows 10 which failed

I am still unable to reach any customer representative from Microsoft to assist with my problem. Below are the details of my problem - I purchased an Upgrade from Windows 8.1 to Windows 10 which failed - Laptop model: Dell XPS 13, 1TB of SSD disk space, over 800GB free. - Error: Modern Setup Host has stopped working - The windows license key was purchased on 9/11.

User's recommendation: Not for now as it hasn’t been easy to get.

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ID
#2973700 Review #2973700 is a subjective opinion of poster.
Loss
$150
Preferred solution
Deliver product or service ordered

Lack of customer service

I have been trying for 3 days to get into my email at l_nisbet@***.com. I have 2 step verification and only one step is accurate at this time. I can't seem to get anyone to help me as they require I log in, but I can't because I forgot my password
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ID
#2973689 Review #2973689 is a subjective opinion of poster.
Location
Newcastle, Maine
New Reviewer

Can’t get ahold of anyone

I have called multiple numbers to try and get a hold of any Microsoft representative to try and resolve my problem. None of them have picked up none of them have worked and they will just hang up on me.

User's recommendation: Figure something else out.

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ID
#2973371 Review #2973371 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
My account to be fixed.

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New Reviewer

Can't sign in to windows

This system is the Pitts, issue can not be resolved using the website because they don't get back to you for 24hrs when you need help and support now. I have tried for several days to get this issue resolved and keep getting the same response that doesn't help!!!!!!!!!!
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ID
#2972391 Review #2972391 is a subjective opinion of poster.
Location
The Villages, Florida

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New Reviewer

Recurring charges

Nothing. I cant get anyone on the phone. I have monthly charges I dont know what they are for and you can not get through to billing.

User's recommendation: I don’t know I’m so stressed I can’t say.

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ID
#2970993 Review #2970993 is a subjective opinion of poster.
Cons
  • No help
Preferred solution
Stop this recurring payment.
New Reviewer

App Store purchase

5 times now I've tried making a purchase from the Microsoft Store while playing Candy Crush Saga and 5 times I received error code 0x801901F4, close that window out and up pops a window "Purchase Unsuccessful!" No money was removed from your account. Yet all 5 times my credit cards were charged. I received nothing but was charged regardless! What angers me even worse is that it's all but impossible to actually call Microsoft Store and talk to a real person.

User's recommendation: Don't anything from Microsoft Store, they are a ripoff!!!

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ID
#2970908 Review #2970908 is a subjective opinion of poster.
Loss
$18
Preferred solution
Full refund

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New Reviewer

Outlook account password/access

Dear Customer Service I have been locked out of my rlhjr2020@***.com email address. I attempted to complete the recovery form but the recovery team keeps denying me access. i do not remember the original account password and I need access to verify my unemployment claim. I can send you documentation and identification to establish and prove my identity. I no longer have the telephone number I originally setup the account. I have been frustrated with your automated recovery. Please note that I am 69 years old and require your assistance. Please send me a temporary password such that I can access my rlhjr2020@***.com Thank you Richard Harvey
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ID
#2970260 Review #2970260 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Can’t get ahold of a person

Need to talk to a person not a *** computer but apparently that is impossible just want to get my Xbox working but again impossible to do with a *** computer

User's recommendation: Person to person conversation.

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ID
#2970221 Review #2970221 is a subjective opinion of poster.
Product
Xbox Account
Preferred solution
To talk to a representative

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