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Update by user Nov 09, 2020

Thank you PissedConsumer for the work you are doing on behalf of the consumer. Your efforts are greatly appreciated ... and hopefully your efforts will eventually help Microsoft understand that they need to show a much greater level of attention to looking after those...

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ID
#2204954 Review #2204954 is a subjective opinion of poster.
Service
Microsoft Technical Support
Cons
  • Customer service not helpful
  • Constant issue with anything microsoft compared to apple
  • Poor service
Loss
$2200
Preferred solution
Pride a Level 2 Techician from the Windows Support Team to fix the coruption problems caused on both our old and new machines caused by the latest Windows update ... and ensure our phone calls are not continually disconnected. MS Case No: 1509495005
New Reviewer

Still haven’t talked to any one

My lap top is asking for a pin did everything asked can't give me a new pin at this present time try again
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ID
#2623315 Review #2623315 is a subjective opinion of poster.
Location
Eastpointe, Michigan
New Reviewer

None of your phone numbers actually work

I've tried every U; S. phone number listed and have yet to find a solution to my blocked email problem

User's recommendation: They really don't care about you.

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ID
#2622594 Review #2622594 is a subjective opinion of poster.
Location
Huntingdon, Tennessee

Hulu/Microsoft Edge

Why does Hulu need to run through Microsoft edge as an app and not just its own app? I have 12 different things that Microsoft edge is doing just to run a simple app.
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ID
#2621276 Review #2621276 is a subjective opinion of poster.
Location
Rockford, Illinois
New Reviewer

Charged after I cancelled months ago

DI cancelled my subscription months ago and it still pulled from my account. What kind of service doesnt have a real person I can talk to. I dont understand. I thought about getting it again later down the road but I most definitely will not now.

User's recommendation: Do not use them.

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ID
#2620792 Review #2620792 is a subjective opinion of poster.
Product
Microsoft Subscription
Loss
$106
Preferred solution
Full refund
New Reviewer

Refund

I cancelled my subscription months ago and it just pulled from my account. I cant even get a person on the phone.
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ID
#2619777 Review #2619777 is a subjective opinion of poster.
Loss
$106
Preferred solution
Full refund
New Reviewer

To get microsoft account for 365

I tried for 3 hours to download microsoft 365; I could not. I am asking to cancel my subscription. It is easier to talk to the white house than a person in microsoft .
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ID
#2619090 Review #2619090 is a subjective opinion of poster.
Loss
$7
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

*** customer service

These are thieves, they will take your laptop and will never attend you and will give you fake numbers to call upon its been 5 months my laptop is missing i paid additional amount to get it back but these *** people aren't taking my call
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ID
#2618176 Review #2618176 is a subjective opinion of poster.
Pros
  • Werst ever
Cons
  • Very bad customer service response
  • Series of many service shut outs
  • Worst
Loss
$406
Preferred solution
Deliver product or service ordered
New Reviewer

Password issues

Need help with my outlook account can get in my computer just got my hp computer can remember my password so I need my outlook password
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ID
#2617416 Review #2617416 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No one to talk to live for issues

I just purchased Microsoft 365 office having lots of trouble with my documents... have done the talk to customer service online and can never get the correct answer and do not have the option to talk to anyone on the phone no matter what number I called!!!! Unacceptable and a horrible business practice...Shame on you Microsoft!!! Cancelling
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ID
#2617103 Review #2617103 is a subjective opinion of poster.
Cons
  • Still no solution to my problem
  • Cannot speak to customer service
Preferred solution
To speak with someone to walk me through my issue.

Defective xbox x

A gotten a xbox infective and they told me to send it to Microsoft but am currently waiting for the shipping label they told me they were going to gmail it to me its been a week and still havent gotten it
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ID
#2616742 Review #2616742 is a subjective opinion of poster.

Want answers to my problem

Have a Outlook account that Ive had for years today when trying to access that they want to verify its me to do that they want to send me a code, problem there is I have new phone number so last four won't match, so they want me to change my email address nowhere do I get to change mobile number.

User's recommendation: use yahoo.

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ID
#2616457 Review #2616457 is a subjective opinion of poster.
Location
Selden, New York
New Reviewer

Lost all cloud info

Had email log address that had been changed. Established new account Microsoft claims they cannot link as I was past 30 days in establishing and my cloud info is gone. ' I thought cloud info was never lost!!
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ID
#2616279 Review #2616279 is a subjective opinion of poster.
Service
Microsoft Technical Support
Preferred solution
Deliver product or service ordered
New Reviewer

Charge of $99.00

I dont remember signing up for a Microsoft account but I was trying to get this job, and this employer, asked me to sign up for Microsoft, which I may or may not have done. It turned out to be a scam and I: 1. Cant get into Microsoft; 2. I have no record that an account was made other than my statement. 3. I was under duress to open a Microsoft account which I do not use, have not used and cannot even get into. 4. Im disputing this charge because it made under fraudulent pretense and I thought that this would help me get a job. 6. Its too difficult to get onto Microsoft, so I would never use it. 7. I dont have an ID acc
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ID
#2615522 Review #2615522 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund
New Reviewer

Problems with HOTMAIL

Attempting to contact MICROSOFT support re: problems with HOTMAIL, continue to be referred to on-line support, waste of time and effort
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ID
#2611475 Review #2611475 is a subjective opinion of poster.
Cons
  • Customer service is weak community based problem solving
Preferred solution
Let the company propose a solution
New Reviewer

The communication with your computer is a waste of time!

I paid to renew Office 365 and it won't communicate to print. Now I can't get ANY HELP from microsoft!!!

User's recommendation: Find an alternative to Microsoft.

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ID
#2609451 Review #2609451 is a subjective opinion of poster.
Product
Microsoft Office 365 Subscription
Cons
  • Customer service not helpful
  • You cant get ahold of anyone to help you if theres a problem
  • Customer service is weak community based problem solving
Loss
$70
Preferred solution
HELP!!! I need to speak to a person - not the computer!!!

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