filters
state:
Show
city:
Show
product:
Show
I first spoke to Vivek Anand and he did this malware cookie check (which I didn't ask for). Once he found out that I had no service agreement for my computer (which I never needed). He transferred me to the supervisor an *** by the name of Manish Ahuya or Ahiya. He...
Read more
2.5
#1239314
Reply to reviews
I had a Windows 7 installed in my computer when I bought it, I had an office suite from a disc I bought. MS started sending me messages that MS7 was no longer supported, did I want to update to windows 10. I kept saying no, so they just hijacked my computer, installed...
Read more
#1217377
Reply to reviews
I was a longtime customer using their Hotmail and Outlook email services. I was out of town but still in my home country and tried accessing my accounts online from a different device than I normally use. An error message popped up stating that their computer program...
Read more
Anonymous
Anonymous

It's your fault for using a Microsoft product I advoid most Microsoft products because of the issues they have the only product I use from Microsoft is the word processor beca...

1.1
I didn't like
  • Phone reps disconnect when you ask for a rep from your country
  • Rude and obnoxious customer service reps
  • Code system for additional verification is faulty
#1211314
Reply to reviews
I called customer service originally and after about 20 minutes I got a guy name Carlos who spent hours with me trying to get my computer to work. After no success, he said he had to elevate the problem to the tier 2. He kindly set up an appointment to have them call...
Read more
#1206202
Reply to reviews
I reinstalled windows yesterday and got the " activate windows" nag tried the phone option ( 9 parts of 7 numbers ) didn't work get through to someone and all they do is hang up call there 800 642 7676 and get same supervisors as well , get noting but time wasted and...
Read more
3.7
I didn't like
  • Lousy customer service
  • Microsofts unprofessionalism
  • Poor service
#1200125
Reply to reviews
The lamest customer "service" ever. My account got locked. I couldn't unlock it as the only given solution was to accept a text. Apparently it never occurred to their ITs that some of us prefer to have texting disabled. The super-moronic virtual "assistant" wasted 20...
Read more
1.0
I didn't like
  • Run around total lack of helpfulness or competence
  • Customer service
  • Wont resolve my problem
#1180401
Reply to reviews
I know this may not be the most effective way of getting things done, but quite frankly I'm running out of options. I've called the Microsoft customer service about multiple times (8 times) and each time I've gotten pushed aside and told that my case will be escalated...
Read more
1.8
I didn't like
  • Microsofts unprofessionalism
  • Lousy customer service
#1173587
Reply to reviews
Office 2013 was somehow removed from my computer earlier this year . I went through the pain of trying to deal with the online technical support which was a complete waste of time and effort. They were unable to reinstall my Office 2013 remotely so I purchased Office...
Read more
1.2
#1154635
Reply to reviews
On Dec 13,2017, I purchased Office 365 to see how it would work on my computer and iPad. It was on a Military Appreciation sale for $29.95, so the price was great. However, when I loaded the Outlook app to my iPad, the Outlook mail was Essentially the same as the free...
Read more
1.7
I didn't like
  • Customer service and the jumping through hoops
  • Lousy customer service
#1148998
Reply to reviews

Contact Microsoft

Mailing Address:
Scottsdale Fashion Square Mall7014 E Camelback Rd , Suite#1288 578 The Shops at Mission ViejoMission Viejo, CA 92691
Scottsdale, AZ 85251
Phone:
(800) 865-9408
More
they just don't care and were laughing on the phone at me. each time (over 10) was told they'd call me back within 5 minutes and still haven't I have filed complaints with the consumer frauds division of nys and the better business bureau. I have also reached out to...
Read more
#1147519
Reply to reviews