Microsoft
Microsoft Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft has 1.6 star rating based on 2173 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Microsoft to a friend or colleague.
- Rating Distribution
Pros: Good product, Good products, No pros.
Cons: Customer service, Lousy customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Microsoft has 1.6 star rating based on 2173 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Microsoft to a friend or colleague.
- Rating Distribution
Pros: Good product, Good products, No pros.
Cons: Customer service, Lousy customer service, Poor customer service.81% of users think that Microsoft should improve its Customer Service.
53% of users say that they won't use Microsoft in the future for similar services or products.Recent recommendations regarding this business are as follows: "Let me talk to a real person.", "microsoft should hire agents that can communicate through calls or video calls to facilitate their customers. dont rely on emails only.somethings when not described physically cannot be understood in emails.", "DON'T DO BUSINESS WITH MICROSOFT!", "Never use their products. I dummy have anything microsoft . I don’t even have an account yet they stole my entire amount of money in my account", "My recommendation to other customers for Microsoft do not use them they do not take care of their customers yet they let children use their parents and grandmother's debit and credit cards to order things you call and complain to them they do nothing about it yet still continue to let this 9-year-old kid use the account".
Most users ask Microsoft for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Billing error
I have been billed twice for one purchase on aug 22 nd, 2024. Please correct this error and notify all Bean Mastercard of your mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe calls don’t even help I want face to face help I need to unlink my Microsoft account that was deleted
I was happy to play Minecraft on my PS console, but the account got signed out and deleted. However, it is still linked to my PSN account.
I am trying to log on to a new account and it's not working.
I'm dissatisfied with this and want to play Minecraft with my friends. I know you might not read this and learn, so please read this and learn.
Preferred solution: I want that deleted account unlinked I tried in setting in mine raft and nope I look over everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew meaning to the word "stupid'
I truly don't know what to do. Microsoft has been sending me email after email, all complaining that a charge did not go through on the card on file and for me to make a payment -- but did they think even once that adding a new card might help?
Never mind; I did that. I added TWO CARDS -- but they have vanished from the account! They are still using the card that was deactivated because of an unauthorized transaction on January 17, 2024 and I have sent to them a PDF of the email that my bank sent to me confirming that the card in question was deactivated on that date. But does MIcrosoft pay attention to that?
Why should they? They apparently get their kicks by harassing the one customer whose card is no longer valid and EVERY LAST EMAIL THAT THEY SEND MENTIONS THAT CARD BY ITS LAST FOUR DIGITS!!! I have enough documentation to sink a ship to explain that to them, but if they don't know how to read, that won't help. I have been in chats with them and the agents all make up stories that are proven to be lies when I continue to get the email notices of failed payments from the same card!!!
What am I supposed to do?
What is their problem other than no functioning brains? I truly cannot believe that a company as well established as Microsoft is so sloppy about the way they "manage" their website and their accounts. I have written so many complaints against them that apparently nobody can get through to them. I feel I'm just wasting time and energy trying to get through to them because they have made sure that there will be no way that I can ever make contact with a human being who can and will correct the problem which is not a difficult one to resolve, but apparently, they enjoy harassing me with one email after the next that just proves their inefficiency!
I wish I was making all this up.
Unfortunately, I'm telling the truth 1000% and still nothing is getting done. I have no idea what to do that I haven't already done. I even sent a huge envelope with documents explaining the problem to their office in Redmond, Washington via certified mail, but if they can't read -- and they probably can't -- that won't change things. This goes beyond being idiotic.
I can do no more than I have already done.
I have been through quite a few challenges in my lifetime on both sides of the Atlantic, but none have come close to being as utterly devoid of minimum intelligence as this one. I truly don't know what to say or do now.
Nothing works, nothing at all. It's not like me to give up, but I'm feeling that's my only option now because making Herculean efforts to get through to them is not working at all.
Preferred solution: I'm wondering if litigation is my only option. Nothing else is working. If I have to litigate, I will not be demanding small amounts after all the misery and suffering that I have already endured.
User's recommendation: Do everything you can to avoid any contact with Microsoft. If you work in hi-tech, you may end up taking drugs or developing a drinking habit to try to live down what Microsoft does to you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Memphis, TennesseeSomeone has stolen money from my bank account and it went to a microsoft account
First of all, it's virtually impossible to get a hold of anyone at Microsoft. I had someone *** my account, steal all my money, and send it to a Microsoft account.
When I finally did get in touch with someone, they kept trying to get me to download some app, presumably to steal my information. They kept hanging up on me and nobody has yet refunded the $850.00 they've stolen from me.
User's recommendation: Never use their products. I dummy have anything microsoft . I don’t even have an account yet they stole my entire amount of money in my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeleted linked Microsoft account on psn is not unlinking
I was trying to play Minecraft with my friends, and my Microsoft account that was linked was accidentally deleted by me. Now, I can't unlink it.
- It provides games
- To many bugs
Preferred solution: I want that deleted account unlinked from my minecraft
User's recommendation: I hate Microsoft for making it stay and not unlink auto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redondo Beach, CaliforniaCan’t log in
I need to speak to someone. The reason I cant log in doesnt make any sense to me and I need someone to explain it
Security incident
Huge incident it was , t even though my pc is not connected to any internet access the log recorder in my computer identified Windows 86x ..exe and many exe. working without out of my hand .
Also some of exe . an access my private file in Local on PC like stolen personal information and exe .change many settings or delete files so its possible that my computer was be like a ***
What a slowly and typical action can be used for all people.disappointed
User's recommendation: Don’t hope same response as Google one or Amazon CS
Imagine getting support from a real HUMAN BEING
Yeah I've been trying to do a simple email alias change and it's taken over a month. I put in a ticket last month and nothing...go to call someone today about it and apparently microsoft is run by USELESS A.I.
as if they thought a bot could replace a real associate. I've wasted so much time tring to do it myself and the A.I.
on the phone literally just tells me to go online and do it...Why do you think I'm calling support??? WTF IS THIS COSTUMER SERVICE???
User's recommendation: Buy a playstation. Don't invest any more into this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello I am looking for assistance with changing my password for my account sorrywhatyouwant@***.com
Hello I am looking for assistance with changing my password cause I don't remember the one I put on my account so I was wondering if u could reset the password and send it to my alandojames303@***.com email address please I don't know what to do but could you please help me into my account
Preferred solution: I would like to get into my account sorrywhatyouwant@outlook.com could you please add this email to it alandojames303@gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Augusta, GeorgiaResolved: Trying To Help Old Lady Get Her Hotmail Account Unblocked
Finally able to reset password! Had to stay the course but got access to Hotmail again. Thank you MICROSOFT !.
This land is Theresa Wolf with a Hotmail email address t*****a.***f@***.com.
She sends so few emails that the questions on the reset tool are impossible for her to remember addresses and subject line details.
I understand your high level of security but she really wants her email back. Hotmail is her only email account and the phone number listed with the account is a landline and does not get text messages.
Perhaps someone could call her and walk her through getting her email unblocked.
Her Name is Theresa Wolf and her telephone number is 7*6-6*1-****
Any help would be greatly appreciated.
Thank you in advance for your expected assistance.
Regards,
John *****n
User's recommendation: Finally Got Password Reset - THANK YOU Microsoft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Charged for something not subscribed to
Company fixed the issue and I have been provided with apology. They removed the x box charge someone made for points in their game on my account funny my account was not lost as I had changed the pw hmmmm but I have no Xbox and am not a girl from the e mail I recovered it was silly !!! But not for charging my Google microsoft account it was Fully refunded thank you !
The situation was good later, but it was unclear why and how another person could charge an Xbox game points purchase on a non-active Xbox account. Eventually, I created an account without an Xbox to prevent this, but surprisingly, they could remove my family members from your family section.
They even attempted to remove me, and then sent themselves an invite to the family. It was laughable, and that's how I identified her online.
I laughed out loud. Thankfully, the amount has now been refunded.
- Good products
- Too many adds on everything
Preferred solution: Just answering your question to now solved incident and I changed password also Thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaResolved: Microsoft continues to take unauthorized payments from my account!!!!!
I was about to make a purchase with Microsoft, but I discontinued the process. Microsoft continued that purchase process without my authorization.
Now, as once before, there's no way to speak to a human in order to cancel this unauthorized purchase.
Can someone please help??? I'M DONE WITH MICROSOFT!!!
User's recommendation: DON'T DO BUSINESS WITH MICROSOFT!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMicrosoft Defender is broken!
Microsoft continues to flag files that I know are harmless as malicious. It will quarantine and/or remove the file without me being able to choose whether I want to take such an action.
It seems that it will do this to files and programs that they can't benefit from. I should be able to choose whether the file stays or is removed from my computer, not Microsoft.
Furthermore, this has been addressed numerous times, but nothing is ever done to resolve the issue. I feel like I'm communicating to deaf ears.
Preferred solution: I want this issue fixed.
User's recommendation: Resolve this issue as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy email was hacked and and unknown email was added as security
My email was hacked after my phone and iCloud were hacked. They added an unknown email to my account, preventing me from recovering my original information and password.
My account is connected to numerous banks and social media platforms. Please, I need help with security.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Panama City, Provincia De PanamaTransaction billing
I called Microsoft because I purchased a Microsoft office subscription and never got the activation code. I previously talked to angent and she said that there was no purchase associated with the email address I used.
She said that I was going to receive an email with the case update withing 3 to 5 hours post finishing the chat, but I never received it.
I called my bank and the charge is made, so I would like a solution whether is a refund or the activation code. The issue has to be further investigated so I will be waiting.
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Verified ReviewerVery bad customer service
I cant contact you in anyway. You put a lot of staff under name of (support) but there is no support at all
Preferred solution: Get my account unlocked That’s it
About
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Microsoft is a global corporation. It is headquartered in Redmond, Washington. The company was founded in 1975 by Bill Gates in Albuquerque, New Mexico initially as a company developing BASIC interpreters. The tagline of the company is: "Your potential. Our passion." This American multinational computer technology corporation specializes in manufacturing, developing, and supporting a huge variety of software products for different computers. The best selling software produced by Microsoft is Microsoft Windows and Microsoft Office suites. These products are absolute leader on the computer market with market share of 90%. Microsoft dominates the home computer operating system market.
Microsoft is ranked 705 out of 6970 in Software category
USA, Worldwide, Australia, Asia, Europe, UK
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Same exact *** happened to me on the 4 th and haven't been able to get my *** back