Update by user Jul 19, 2015
So I finally received some help, after I called back and found out that the excel sheet I was using was corrupt. I did have a long discussion with a Tier 3 escalation rep., so things are fixed but it really didn't have to be that hard.
Original review posted by user Jun 28, 2015
I went to an online chat with one of their tech. reps.
after about an hour of looking for the answer through Google and Microsoft's tips/help section, for a problem I was having with Excel. What made it worse was that I spent another 30 minutes of verification to get to this guy at the "Answer Desk" and he me that he cant help and the service I need costs money. I'm an engineer and no dummy but the service he needed would have been free. His last comment was, "Well, if I am to say, Toyota lets you purchase cars but they don't teach you how to drive.
Just Saying". No ***, your not to say. Anyway, I call to make a complaint and they don't have a system to even make a complaint.
How are they to supply quality service if they don't know what their reps are doing? I recommend this guy for retraining as soon as possible.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of microsofts unprofessionalism and lack of understanding. Please immediately contact the author of this review to discuss poor customer service of microsoft office 2013 and associated monetary loss in the amount of $50. Microsoft needs to offer any options to resolve the issue according to poster's claims.
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