Microsoft Assure Software Support Technical Support Reviews

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Never a callback. I can't count the times I've heard "don't worry", "no worries". "I assure you that your call won't be dropped", and more. I am now waiting for a third callback. I can't seem to find a person who can connect me with a level 2 tech. It appears as though they are continually unavailable. I would suggest Microsoft hire more and take better care of customers paying for a service that's claims to provide assurance. I am helpless. No...
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