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2.4

I have been trying to get a fraudulent charge refunded for almost two months. I have spent extensive time online and texting only to be disconnected or without resolve.

I am beyond frustrated. I am angry that over a hundred dollars was removed from my bank account without my request or permission. I have the information for Word 365 I ordered on 8/23/21 for $69.99/yr. I then received information that $105+ was taken from my bank account for an order of 365 Family.

I have no need for this, as I have no one in my household. I took every step advised to no avail. PayPal denied that it was their responsibility. Nobody should have their money taken....it's stealing!!!

When I looked back in my records, this same situation occurred the previous year. See a pattern here? I cannot afford to lose over a hundred dollars for no fault of mine. It appears Microsoft is taking advantage of consumers like myself to bill for false subscriptions.

NO SUBSCRIPTIONS SHOW UP IN MY ORDER STATUS!!! EXPLAIN THAT PLEASE!!The last communication via text was 12/20/21 at 1:00PM...the case number is #103287****.

I am giving this 24 hours before I contact a lawyer and the BBB. Please reply promply because I cannot afford to waste anymore time trying to communicate by text or otherwise.

User's recommendation: Beware of fraudulent charges to bank account.

Monetary Loss: $105.

Preferred solution: Full refund.

Microsoft Pros: Great products.

Microsoft Cons: No support for fraulent charge.

Location: 1001 Liberty Avenue, Pittsburgh, PA 15222

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