Contact Microsoft Customer Service
Microsoft Phone Numbers and Emails
Toll-Free Number:
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(800) 865-9408
Customer Service:
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(877) 568-2495Canada Microsoft Resource Centre
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(800) 642-7676Global
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(866) 474-4882MAC Support
Microsoft Emails:
Microsoft FAQs
Microsoft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Microsoft Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Microsoft is 8008659408. 73% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8775682495.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Microsoft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Microsoft Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Microsoft is 8008659408. 73% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8775682495.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Microsoft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Microsoft mainly because of account, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Microsoft is wehelp@microsoft.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Microsoft Website:
Microsoft Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Microsoft Ireland Operations Limited
One Microsoft Place,
South County Business Park,
Leopardstown, Dublin 18,
Ireland
Microsoft Customer Service Reviews
They bluescreened my laptop. Geek Squad didn't even seem surprised when I told them.
Their whole facial expression changed like they've seen this a hundred times before. I called about audio recognition software issues.
She brought my laptop to a restore point. I let it restart, and when I booted my laptop up, there was a critical file missing, which I knew because I kept getting 'CRITICAL PROCESS DIED' - also known as BIOS, also known as the blue screen of death.
Microsoft customer service is almost non-existent the things that I have to do to get back a refund for something I didn't even purchase nobody and no consumer should ever have to go through
I couldn't understand the man with an accent. He kept telling me I had to pay a cancelation fee to end the Minecraft subscription.
I was charged 3 times for an $8.47 monthly subscription in 3 days. Then they charged my bank account the cancelation fee.
I felt "hacked" or scammed. I also got an invoice from pay pal for the cancelation fee.
How Good is Microsoft's Customer Service?
Summary of Microsoft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Microsoft?
Account Question:
- “Can't sign into email”
- “Hotmail account recovery”
- “Reset my Microsoft account password”
Payments and Charges Question:
- “Fraudulent account”
- “Huge billing issue”
- “Because your have been charged my card for $99.99 and I need my money back”
Request for Information Question:
- “Customer Support”
- “Xbox issuesXbox support”
- “To ask questions”
Product/ Service Question:
- “Email access”
- “I can't access my email on the Outlook app”
- “MY Xbox isn’t working”
Activation/ Cancellation Question:
- “Cancel suscription”
- “Canceling auto payment”
- “Microsoft office 2021 activation”
Refund Question:
- “Refund”
- “Refund issues”
- “Refund not returned”
Cards Question:
- “I bought an Xbox card and it's no good after I purchased it. My Son went use it and said there was no money on it.”
- “Cant get into my microsoft laptop. Someis using it remotely and has changed my pin. I'm so mad and scared I could poo myself”
- Credit card issues
Staff Question:
- “I need customer service”
- “Customer service”
- “New service”
Return/ Replace Question:
- “Help changing a phone number”
- “Change my app recommendation settings”
- “I am trying to change my phone number”
Shipping and Delivery Question:
- “Where is publisher?”
- “I did not get code for software via email”
- “Change font size outlook”
Website/ Application Question:
- “Your site sucks! My accounts are hacked! Why can't i talk to someone!? Do you damn job or im contacting the BBB and having my lawyer get involved! This A.l. crap is useless. I have a business to run and you teem cannot provide a real person to he 779”
- “Website keeps refreshing”
- “App”
Employment Question:
- “Employer controlling account”
- “Job opportunity”
- “My mw2 doesn't work unless I turn off my wifi”
Other Question:
- “Cant get into my hotmail”
- “My email can not be open”
- “Office 365 totally messed up”
Compare Microsoft To
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