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This week the number of Microsoft customer service requests is much higher than usual.

Contact Microsoft Customer Service

Microsoft Phone Numbers and Emails

Toll-Free Number:

  • (800) 865-9408
Call customer service
Send Message

Customer Service:

  • (877) 568-2495
    Canada Microsoft Resource Centre
  • (800) 642-7676
    Global
  • (866) 474-4882
    MAC Support
  • (800) 426-9400
    Microsoft Volume Licensing
  • (888) 652-2342
    Office Activation US only
  • (800) 718-1599
    TTY
  • (800) 892-5234
    TTY
  • (866) 833-7088
    USA only
  • (888) 571-2048
    Windows activation
  • (800) 936-5700

Headquarters:

  • +3 531 706 3117
    Ireland

Media:

  • (425) 882-8080
    PR Inquiries
  • (425) 638-7777

Sales/ Reservations:

  • (877) 696-7786
    Store
  • +61 180 026 7785
    Australia
  • +353 180 071 0200
    Ireland
  • +52 800 083 4947
    Mexico
  • +6 450 814 9421
    New Zealand
  • +4 620 120 3205
    Sweden
  • +4 180 056 2586
    Switzerland
  • +44 800 026 0329
    United Kingdom

Microsoft Emails:

Media
wehelp@microsoft.com
Is this your business?

Microsoft Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Microsoft Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Microsoft is 8008659408. 74% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8775682495.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Microsoft may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

Microsoft FAQs

Microsoft FAQs

In case you face problems with your operating system or need assistance with any other Microsoft product, you can get in touch with the Microsoft customer service representatives by phone.
The company provides a list of phone numbers for each region on its support page. To find a Microsoft customer service number in your country, you should scroll down the list, click the appropriate region, and find your country.
For general inquiries, you may call Microsoft Visitor Centre at +1 425-703-6214 from 9 am to 7 pm Monday through Friday.

Microsoft support is available via an AI-driven online chat. You can message a virtual agent about your problems and get solutions. To initiate a chatbot service, follow these steps:

  • Visit the Microsoft website and navigate to the Contacts page.
  • Scroll down, and click the Get Started button to open the support chat window.
  • Enter a brief description of your issue in a text box to initiate the chat session.
  • Provide the additional details if necessary to troubleshoot the issue with the chatbot’s help.

After submitting, you will be provided with a list of available options. Follow the prompts to get your issue resolved. In case you're not able to find a solution in the company support chat, you’ll be offered a phone call to contact the Microsoft customer service live agent. Please note that email support is not available.

It is possible to get in touch with the Microsoft customer support team via Twitter. If you need assistance, you may send a tweet to @MicrosoftHelps. Provide a brief description of your issue to get a quick response. The company will reply with a solution or forward your request for further consideration.
In addition, the company often posts tweets with guides and tutorials for the most frequent issues. These materials are also available on their Facebook page. But, you can’t send a direct message. You can only comment on the posts. The Microsoft page on Facebook reveals that the company responds to users’ inquiries regularly.

Microsoft's customer support system is available at support.microsoft.com. Clients can find solutions for issues using the "Contact Us" tool or connect to Microsoft tech support. By answering questions about the problem, the company provides troubleshooting, live chat with support specialists, or a callback option. Direct email for inquiries is not offered to keep customer interactions secure and efficient within their digital support hub, which enables better tracking of complex cases. If email correspondence is needed to resolve an issue, Microsoft will provide an address through their assisted support process. Clients are advised to start at the Support site to leverage their comprehensive knowledge base and technical teams.

The Microsoft headquarters address is One Microsoft Way, Redmond, WA 98052-6399. This address serves as the central hub for Microsoft's global operations. Correspondence sent to this location should be addressed to the appropriate department or individual to reach the correct contacts. Clients seeking help with Microsoft products or services should use the online support system at support.microsoft.com rather than the headquarters address. The website offers prompt technical assistance for products like Windows, Office, Surface, and Xbox issues. For immediate help, contacting the company Customer Service by phone is recommended over sending a letter to the corporate headquarters.

To change your Microsoft account phone number, you should sign in to your account via the “Manage how you sign in to Microsoft”. Select “Add phone number” and you’ll be throwing the processing of verifying your contact details and adding it to your account.

If you need to delete a Microsoft account for one reason or another, sign in with the account you want to delete on the Microsoft account website, click “Your Info”, navigate to “Account Info” and click on “Close Account”. Then all you have to do is follow the on-screen instructions to verify your identity and delete your account.

Microsoft 356 is a cloud platform, that is designed to increase your productivity. After subscription to it, you get access to Microsoft Teams, Word, Excel, PowerPoint, and other latest Microsoft productivity apps you may install on your phone, tablet, PC, or Mac. In addition, you get 1 TB of OneDrive cloud storage.

As Microsoft is a publicly traded company, it is owned by Vanguard Group, BlackRock, Steve Ballmer, Bill Gates, and other shareholders who own its stock.

As Microsoft Word is a part of the Microsoft Office suite subscription of which is paid, it is not free. However, you can access Microsoft Word for free by using Microsoft 355 Free Trial.

If you want to change your Microsoft password as think that it is not reliable and can be hacked, first login to your Microsoft account. Select “Security”, choose “Change Password”, and verify your account on the “Protect your account” page. You’ll be directed to the “Change your password” page, where type your current password, type in a new password, and then reenter the password. Select “Next” to change your password.

Microsoft entered the market on April 4, 1975. It first appeared in Albuquerque, New Mexico. Bill Gates and Paul Allen are the main company’s founders.

PissedConsumer Club

Contact Information

Microsoft Website:

Microsoft Help Center:

Corporate Office Address:

Microsoft Corporation
1 Microsoft Way
Redmond, Washington 98052
United States

Other Info (opening hours):

Other Location:

Microsoft Ireland Operations Limited

One Microsoft Place,

South County Business Park,

Leopardstown, Dublin 18,

Ireland

More contact details

Microsoft Customer Service Reviews

1.3 / 5
Bad
Zaida Yxo
No help
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Tried all kinds of ways. No one answered phone sent you to x box.

Com.

Finally did a refund. I was so mad until I order it from Amazon.

Terry A Ogh
Microsoft complete waste of time
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I will never be using Microsoft again they had £200 out of me for gift cards what did not work as they was void and didn't work and Microsoft did not want to know I'm totally disgusted and now lost the £200 as Microsoft have not contacted me or even offered me a refund

Marie L Whh
Lousy service

Totally impossible to speak to a person. I have a very old Microsoft account that I wanted to change my contact phone number on.

Ive also forgotten my password and even though Iknew the answers to my security questions I was denied access because I had too many attempts with an incorrect password.

Going around I. Circles

Terry A Ogh
Totally discusted
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Mivrosoft did not even bother to contact me even though i contacted them in everyway i tried to contact them im totally discusted with microsoft and wont be using them again

How Good is Microsoft's Customer Service?

Suzuko L Whj
Suzuko L Whj
Feels Disappointed | Sep 24, 2025

I know Microsoft announced no more customer service (in-person), effective in October. However, it's still in September. My problem leads to "I can't do anything with Microsoft 365, and I have lots of responsibilities to do by the due date for bookkeeping." I don't think they care about small business owners or individuals with Windows; many small businesses or individual users have the systems at Microsoft. I am sure it won't be only my problems. Maybe some people had locked out the system just like me. My problem is I can't reset my passwords because I had changed so many times because of different clients and got confused about passwords. I got in touch with a private IT person; their instructions were the same as mine.

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Giorgio Tcw
Giorgio Tcw
Feels Disappointed | Jul 13, 2025

It sucked. But it has always sucked dating back to the mid 1980s. I love Bill Gates and his philanthropic efforts. I like MS products but your customer service is a joke.

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Shakera Qtw
Shakera Qtw
Feels Disappointed | Mar 11, 2025

Rubish

Read full quote
Hulio M
Hulio M
Feels Disappointed | Mar 01, 2025

Absolutely horrible. Whichever option you choose doesn't get a human and you can't try another option from the same number as the system remembers you and hangs up on you after telling you to go online

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Maria C Xlb
Maria C Xlb
Feels Disappointed | Feb 19, 2025

Worst experoence ever. I have not been able to solve my problem and I have no hope for a solution. Absolutely dissapointed. Ridiculous!!!!

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Deb J Ycq
Deb J Ycq
Feels Disappointed | Feb 02, 2025

Very frustrated , 3 days later and I’m still not able to access my Hotmail account or any account ending in hot mail

Read full quote

Summary of Microsoft Customer Service Calls

45.7K TOTAL
CALLS
02:21 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Microsoft?

Account Question:

  • “Locked out of account and want a refund.”
  • “Hacked account that I’m trying to get back”
  • “Unable to log into my Microsoft account.”

Product/ Service Question:

  • “Storage”
  • “No longer have access to email or number”
  • “Trouble unsyncing 2 computers”

Payments and Charges Question:

  • “Got a charge for 109.00 and don't know why”
  • “Invoice”
  • “Credit card issues”

Request for Information Question:

  • “We need get our domain operator contact”
  • “Ur *** update that disabled my laptop mouse device. Had to buy a $499 new laptop cause your retarded programmers didnt beta rest”
  • “Need to speak to agent”

Activation/ Cancellation Question:

  • “To cancel payment”
  • “Cancel 365 subscription”
  • “Cancel subscription”

Refund Question:

  • “Refund”
  • “I was promised a refund. Microsoft continues charging.”
  • “Refund on nba2k26”

Cards Question:

  • “They are taking money out of my grandson’s cash card”
  • “Unusable Xbox gift cards”
  • “Xbox gift card for game pass isn’t working”

Website/ Application Question:

  • “Can’t download it on my laptop”
  • “Cannot open up downloads says call microsoft”
  • “Authenticator app problem”

Return/ Replace Question:

  • “New changes”
  • “Need to change account phone number”
  • “I need my mobile number changed”

Staff Question:

  • “Authentic ms service agent”
  • “32$ mcrease in 365 service from 2024.”
  • “My service has been disabled”

Shipping and Delivery Question:

  • “Waste i did not get any support needed to speak to an agent but redirects to website”
  • “When will my package arrive?”
  • “Bought something and didn't get it”

Employment Question:

  • “Employer controlling account”
  • “Job opportunity”
  • “My mw2 doesn't work unless I turn off my wifi”

Other Question:

  • “Olvide mi contraseña”
  • “Can not sing in”
  • “Call”

Compare Microsoft Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Apple
stars-rating-fill
2.2 out of 5
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