Contact Microsoft Customer Service
Microsoft Phone Numbers and Emails
Toll-Free Number:
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(800) 865-9408
Customer Service:
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(877) 568-2495Canada Microsoft Resource Centre
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(800) 642-7676Global
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(866) 474-4882MAC Support
Microsoft Emails:
Microsoft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Microsoft Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Microsoft is 8008659408. 73% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8775682495.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Microsoft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Microsoft Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Microsoft is 8008659408. 73% of consumers used this number to address their issues and concerns. Meanwhile, 37% of users reported contacting a real person successfully by dialing the phone number 8775682495.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Microsoft may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Microsoft mainly because of account, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Microsoft is wehelp@microsoft.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Microsoft Website:
Microsoft Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Microsoft Ireland Operations Limited
One Microsoft Place,
South County Business Park,
Leopardstown, Dublin 18,
Ireland
How Good is Microsoft's Customer Service?
Summary of Microsoft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Microsoft?
Account Question:
- “Im hacked”
- “Can’t sign in to Microsoft teams”
- “Login issue”
Payments and Charges Question:
- “Fraud”
- “Triple charges”
- “Unauthorized purchase”
Request for Information Question:
- “Assistance”
- “I have been trying to reach out for over a month and it won't ever let me request a call”
- “I need help signing in to my laptop”
Product/ Service Question:
- “Purchased product, not able to use”
- “Email not working”
- “Ms office not working”
Activation/ Cancellation Question:
- “Cancel gamepass”
- “Cancel subscription to gamepass”
- “To activate genuine Windows7 Home Basic”
Refund Question:
- “I want a refund”
- “Refund request”
- “Refund”
Cards Question:
- “Credit card Charge wrong”
- “Gift card help”
- “Need to remove a card”
Staff Question:
- “I need customer service”
- “Customer service”
- “New service”
Return/ Replace Question:
- “Need to change my old email to my new email for my Xbox account”
- “Change my phone number on my account”
- “Replacement oder status”
Shipping and Delivery Question:
- “Have not received my Microsoft order”
- “I cannot recieve emails”
- “I did not receive my in game content”
Website/ Application Question:
- “Your site sucks! My accounts are hacked! Why can't i talk to someone!? Do you damn job or im contacting the BBB and having my lawyer get involved! This A.l. crap is useless. I have a business to run and you teem cannot provide a real person to he 779”
- “Website keeps refreshing”
- “App”
Employment Question:
- “Employer controlling account”
- “Job opportunity”
- “My mw2 doesn't work unless I turn off my wifi”
Other Question:
- “To talk to a human”
- “My PC did not start correctly”
- “I cant use my laptop”
Compare Microsoft Customer Service To
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