Microsoft
Reviews and Complaints
2.7M
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
85.6K
PAGE VIEWS
7
ISSUES RESOLVED
Microsoft Reviews
New Reviewer
Charged twice
They are computerized and want you to do it online. No people available so problem not solved and still broke
ID
Location
Los Angeles, California
Loss
$95
Preferred solution
Full refund
New Reviewer
Payments taken off my debit card that I did not authorize
136.00 in charges taken off if my card and I can not get in touch with anyone on the phone to help with this issue how do you get a human on the phone to talk to all I get is a computer to talk to
ID
Pros
- Took my money
Loss
$147
Preferred solution
Full refund
New Reviewer
Computer will not let me login
Computer is saying that the computer cannot start up. Is asking for an encryption key. I cannot sign in , nor do I have an encryption key.
ID
Cons
- Customer service and techs suck
- Does not work
- Your customer service
Preferred solution
Let the company propose a solution
New Reviewer
Difficulty gaining customer support for Microsoft 365
My complaint is the degree of difficulty, which is very high, obtaining contact with a customer service rep to help me with problems with my account!
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCant get answer
Hacked account cant sign in email and phone number changed on account by hacker. Everything i paid for on my account is now lost and im pissed because i cant get ahold of anyone to get this resolved
ID
Service
Xbox Live Gold Membership
Loss
$500
Preferred solution
Full refund
New Reviewer
Need to get back into my account
Sent me to help.Microsoft.com which doesnt help because my computer is telling me to renew my account but I pay a monthly amount each month
ID
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Bought 365 because had outlook 2019 email I was told bit it doesn't for 12 years I have had my outlook email. Soon as I connected Microsoft to account they lost over 15000 emails. Put me on exchange and didn't want it. Caused ton of problems. Talked to over 3 dozen...
View full review
ID
New Reviewer
I need speak to representative
I HAVE not spoken to a representative/. I need to know WHY MICROSOFT IS DEBITING FEES FROM MY CHECKING ACCOUNT ON A REGULAR BASIS. PLEASE STOP
ID
Pros
- Nice products
- Good products
Cons
- Horrible customer service
- No live customer service agents
Loss
$350
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFradulant tech support
It is so sad that Microsoft has gotten so big that no one has time to talk to the consumer about problems from frauds that is making Microsoft look bad, or maybe you just don't care. These people are charging big money for tech support. I paid them $695.00 for what is supposed to be a lifetime subscription of OFFICE 365 with tech support. Does anyone care.
ID
Product
Microsoft Office 365 Subscription
Pros
- I loved microsoft
Cons
- Very poor support
- No help
- I feel betrayed
Preferred solution
just want to know if they know anything about these so-called techicians, and why is it impossible to talk to a person one-on-one
New Reviewer
Charge to my account
I'm not gonna get on here and slander the company because I do like Microsoft but I'm very disappointed that I have not been helped. Before I even attempted to make a call to Microsoft I checked everything on my end to make sure that I didn't have any recurring charges pending which I did not and I'm dissatisfied because I still have not been helped.
ID
Pros
- Love microsoft
- Nice products
- Assessible
Cons
- Hard to reach
Loss
$25
Preferred solution
Full refund
New Reviewer
Computer hacked
Help me please call707813****. I am afraid to use my computer.help I have been hacked! They tell me they are from Microsoft.
ID
Preferred solution
Help
New Reviewer
Restoration of Microsoft e-mail account
Again today, October 11, 2021, I am attempting to make contact with Microsoft after receiving an e-mail declaring someone has attempted to use my e-mail account. In my repeated attempt today, I have learned Microsoft has INACCURATE INFORMATION LISTED IN MY NAME! I have NEVER LIVED IN ANN ARBOR, Michigan. The phone number listed is not and has never been my phone #! Microsoft is confusing me with someone else! I have tried for ALMOST A MONTH TO HAVE MY E-MAIL ACCOUNT RESTORED!! No one from Microsoft has been receptive to ANY of my requests or has attempted to call after leaving my correct phone number! PLEASE EXPEDITE YOUR ASSISTANCE BY CONTACTING ME at the e-mail registered in my name.
ID
Preferred solution
Restoration of my e-mail account established in August 2016.
Blocked my email account
Microsoft feels my account was at risk so they took it apone themselves to shut me down I have had this email for years now I have to prove this is my account I have tried everything no success I had so much in my email account and lost everything thing Im pissed they have no right they could have a phone number that u can call but no u get someone that cant help u Microsoft u made my life miserable thanks
ID
Location
Ottawa, Ontario
New Reviewer
Need Laptop Tracked
My laptop was stolen, Im trying to track it and theres no definite tracking location. Everytime I try, Im given a different location. I tried calling customer service several times and they say to make an online inquiry. I dont have time for this, I need my laptop for school
User's recommendation: Good luck.
ID
Loss
$1100
Preferred solution
A definite location of my laptop or the location services to be accurate
Consolidate onedrive accounts
Absolutely no help from Microsoft. I have spent countless hours looking for solutions to move the content of my 100gb subscription to my newly created 1TB subscription so as to cancel the 100gb subscription. Microsoft supports, YouTube and Google are absolutely of no help.
ID
Location
Circle Pines, Minnesota
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