1.0
Whenever the company detects an "unrecognized" device from which you are logging in - even if it is you - the company sends a code to another email in your account to access. The problem is that if you are logging into that account from the same "unrecognized" device -...
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#2184700

Do not buy anything from Microsoft - awful company!!! Unresponsive to legitimate complaints and suggestions on how to improve.

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ID
#3585457 Review #3585457 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Out of touch with older customers
  • Acts with impunity as if cannot be stopped
Loss
$1000
Preferred solution
1. Alternative ways to sign into Hotmail accounts without using Microsoft's flawed and faulty "code" system. 2. Ask security questions when you sign up or even now that the rightful user can answer as a security measure if needed.

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Verified Reviewer New Reviewer

Extremely poor service

I have been attempting for at least an hour through the use of computer and telephone to try to verify that a number given to me to contact in a warning that locked up my laptop. I have had no success using any device. This is making me sorry that I have Microsoft in my computers.

User's recommendation: don't use Microsoft.

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#3584260 Review #3584260 is a subjective opinion of poster.
Location
Wesley Chapel, Florida

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Paid twice this year for Office

5.0
my computer went out of service and with it my paid subscription to Office about 2 months ago, when I bought a new computer I bought a new subscription to Office. My question is since I bought Office twice the same year could I have refund. Thank you.
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#3581760 Review #3581760 is a subjective opinion of poster.
Location
Leesburg, Virginia
Pros
  • No solution yet
Loss
$66
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Poor Service.

1.9
Logged me out of my account, Screwed with my password, effectivly Locked me out, NOW I can not find any support, all the answers are the tired OLD stock Answers everybody knows about, that do NOTHING to stop a closed loop . I can change passwords all day..If MICROSOFT dfoes NOT admit it into the system it does NOTHING.
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#3580270 Review #3580270 is a subjective opinion of poster.
Location
Dayton, Ohio

Charges for Microsoft I dont have

Hi I have on several attempts cancelled all my Microsoft subscriptions. But yet I am still being charged for them. The account is closed that is being used and I am incurring charges. Please contact me with instruction on how this is happening. hartja21@***.com 315 561 ****
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#3576395 Review #3576395 is a subjective opinion of poster.
Location
Gainesville, Georgia
New Reviewer

You guys take peoples money and then make it hard for us (customers) to get in contact with you

1.1
You guys charged for a subscription Im not using, and now are making things hard for me to get a refund of my money.

User's recommendation: Don’t use this ***.

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#2184701

Don't buy anything from Microsoft - look at all the other complaints and low ratings against the company. Might have good intentions but has bad performance and customer service.

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#3576131 Review #3576131 is a subjective opinion of poster.
Location
Venice, California
Loss
$76
Preferred solution
Full refund

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To dispute a bunch of transactions

3.6
I did not authorize any other transactions other than the one for the $16.21 for the Xbox games pass the amount equals up to about $38 and $65
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#3576077 Review #3576077 is a subjective opinion of poster.
Location
Mattawa, Washington
Loss
$39
Preferred solution
Full refund

I did an update and a restart and I lost all my files

1.0
Absolutely no help. No one to talk to. Just tell you to go online and figure it out yourself big waste of time
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#3573802 Review #3573802 is a subjective opinion of poster.
Location
Brookhaven, Pennsylvania

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My Microsoft account was hacked

My Microsoft account was hacked
My Microsoft account was hacked
Yes my account is still in that hackers hands & u guys are saying I dont have enough proof its mine when Ill I got 2 do it take a pic of the bank card on the account & my Id and u guys can verify that its the same bank card. And Im the same person on it.
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#3573543 Review #3573543 is a subjective opinion of poster.
Location
Camano Island, Washington
Loss
$60
Preferred solution
I want my account transferred to the new account with the new email above. The old email the hacker deleted now I can’t get in at all cuz he made himself owner

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Verified Reviewer New Reviewer

Frozen account, can't log on or get help.

Microsoft sent me a message that they needed to verify my account before I could log in. They then proceeded to give me the run-around to the point that I am so confused about what Microsoft thinks my password is I can't sign in. Every re-set attempt was denied because it didn't match. Now I can't make any more attempts until tomorrow. I was also told that my security information had been erased.This unacceptable. How am I supposed to fix this?
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#3573533 Review #3573533 is a subjective opinion of poster.
Location
Sun City, Arizona
Preferred solution
Let the company propose a solution
New Reviewer

Help account

I want to talk to a live rep the numbers keep telling me to go online to chat. I cannot do that I need a live rep

User's recommendation: Live reps available by phone.

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#3572833 Review #3572833 is a subjective opinion of poster.
Location
Lyndon, Kentucky
Loss
$500
Preferred solution
Help from a live rep immediately

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Product key

Microsoft - Product key
I will order Product Key Replacement May 6, 2022 | Order number 580036**** but still its not recover Please send product key to my mail

User's recommendation: Please send product key to my mail.

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#3571201 Review #3571201 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I want to speak with an actual person

1.0
I was charged $108.24 on my bank account on May 1,2022. I dont have a Microsoft account. I just want my money back.

User's recommendation: Go Apple instead.

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#3570993 Review #3570993 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$108
Preferred solution
Full refund
New Reviewer

Worst customer service ever, can’t talk to a human!

Your install of window 11 has crashed all my apps, banking, investment Amazon as of last night 5/11. Been trying all day to get resolved and cant talk to a customer service rep all # refer you to web site whisper is no help. Need a call back ASAP. 612-940-****" thanks
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#3570003 Review #3570003 is a subjective opinion of poster.
Location
Denver, Colorado

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Browser issue

3.0
I need to take my computer off of S mode so I can do my online schooling. If there is a way to do it myself or through microsoft I would like to know what I need to do please.
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#3569966 Review #3569966 is a subjective opinion of poster.
Location
New Orleans, Louisiana