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1 comment

I have tried to contact a live person to cancel my XBOX live account and the phone numbers that a live agent gave me never worked except for one and they never spoke english, I asked to have my XBOX live account closed and money is still coming out of my account. I've been dealing with this for 9 months.

I told the agent that I no longer have the phone number, email or password for my account but they still have my credit card number. My only other step is to put a stop payment on it but that costs 30 dollars I shouldn't have a hard time when all I want to do is cancel an ongoing billing off my credit card.

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Full refund.

I didn't like: Run around total lack of helpfulness or competence.

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h.kitchener
#1500254

Contact your credit card issuer and tell them them problem and that you want them to cancel out your card and issue a new one due to fraudulent billing, etc. This is an easy thing to do and if MS doesn't have your new card data to bill to, all is Sir Garnet.

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