I purchased a new laptop and Microsoft Office from a retailer. After starting the new computer and connecting to the internet, I tried to download Microsoft Office from their website.
After I entered the license key, a message appeared on my screen that the key was not activated and that I needed to call 877 847 **** to activate the product. The person that answered used the Microsoft name multiple times and said there was a "network infection" preventing the sotware from downloading. He said I could go to a service shop and waite 5 days, or his tech could fix it imediately. Unforunately, I fell for a high pressure sales pitch, and agreed to a 1 year "support contract".
After paying about $250 with a credit card, they were able to "fix" the problem. Apparently the Micorsoft site or the network was hacked by them - there the no way this shoud have happened.
Apparently this company normally cold calls with "information" that your computer has been hacked and needs repair.
They use a similar high pressure sell for a service contract to fix nothing. They have now found a way to make the "mark" call them.
Product or Service Mentioned: Microsoft Office Suite.
Reason of review: Not as described/ advertised.
Preferred solution: Full refund.
Microsoft Cons: Scam.