Dayden Szr
map-marker Mobile, Alabama

My outlook acct has been locked

I cannot get into my hotmail acct. I have had this account since my first email account was established over 15 years ago. I dont want to change my email address. I just want to be able to receive my medical emails and other important emails
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Zephyr Dhg
map-marker Dagsboro, Delaware

Got a pop up notification to call a number

Trying to set up new computer and got this pop up message saying someone got into my Internet address
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Janie B Dla
map-marker Lakewood, Washington

Stop billing me!

Microsoft - Stop billing me!
Microsoft - Stop billing me! - Image 2
Being billed monthly. I need to SPEAK to a person. This is absolutely ridiculous that I HAVE TO do 100 symbols
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John M Nfn

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Verified Reviewer
| map-marker Amsterdam, North Holland

Blocked Email

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My email account has been block by Microsoft. I'm 71 years old.

I'm not real tech savvy. My block account is bigdaddy952@***.com. My recovery account is jtchris52@***.com. I'm very PO at Microsoft I have gotten a message "Help us secure your account" with it saying "We have detected unusual activity on your Microsoft account bigdaddy952@***.com, or believe your credentials are at risk." then it says "For your security and to ensure only you have access to your account, we will ask you to verify your identity and change your password." The only activity I done differently is buy a new computer.

Someone told me I should tell them that I have VPN. Moving on I hit next button. The next screen says "Help us protect your account" and in the box it says "Text (***)***_**04" The other option is "I don't have these any more" I still have this phone number. It is a landline.

It does not receive text. It does not give me the option to call me. WHY!!! Maybe their AI does not know how to talk.

Then it says "To verify that this is your phone number, enter the last 4 digits including 04, and then click "Next" to receive your code." then there is a line with words "Last 4 digits of phone number" and since I do not have the option that says "Call me" I have to hit the "I don't have these any more" then the next button. after it says "If you can't access any of these, you need to update your security info at https://account.live.com/proofs/MarkLost." Then I hit a button that says Verify online. A new screen comes up Recover your account. I fill it out it ask for a different email which I give and then I hit Next button a lttle screen come up and says they send a code to the different email.

I received the code and another screen come up that says Account recovery for my account. Another page to fill out. After I finish filling out that page with personal information and hit Next button. Quess what another screen come up with Account recovery for my account.

They want passwords and things I used my account on. I fill that page out and hit next button. Surprise another page come up asking who I sent emails to and exact wording because their AI NEEDS exact wording or it will not pass. Since I can not remember what I ate last week I do not know exact wording on any email.

I do not sent hardly any emails if I have a problem would it not be better to call and get answer right away? I know I sent one last year after something I brought needed fix. I DO NOT KNOW EXACT WORDING> Sorry I do not remember that long ago. My son told me I sent him one over 2 years ago when he was helping put my sauna together.

Exact wording I do not know. My other son was not gotten back with me. Then they say they will let me know. The next email says"Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." Got to love AI.

Thank You for letting me let off steam. John

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User's recommendation: Update your phone number make sure it has text

VALENCIA S Fwp

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Verified Reviewer

Overwhelming website, and inability to speak to customer service. Horrible.

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Updated by user Jan 22, 2024

As an educator, I would like the education rate for Microsoft 365. I was charged a total of 74.99 yesterday.

Original review Jan 22, 2024
I should be charged an educator's rate, but there is nothing on the "manage subscriptions" page that allowed me to do this.
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Cons:
  • No one to help you
  • Suck
  • Cannot speak to a human when you call customer service

Preferred solution: Price reduction

Robert Baron B

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Verified Reviewer

OnMicrosoft EMAIL SPAM - growing by the second - annoying everyone

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Microsoft in it's infinite wisdom (or stupidity) released a new Email service where hundreds if not thousands of Scammer & Spammers are now inundating everyone with emails coming as: xyz@***.com making it impossible to stop. This new Email service seem to be free and easy to obtain and impossible to stop, so as to HARM the people who fall for the scams and at least ANNOY the rest of us who know how to protect against the Scams but can't avoid the nuisance. Congratulations to Microsoft for creating this HORRIBLE service. and - Merry Christmas to the rest of us !
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Pros:
  • Some good products in the past
Cons:
  • Absolute worst customer service on the web

Preferred solution: Apology

User's recommendation: Avoid Microsoft Services, like 365 Email

Alexx Lhb
map-marker Syracuse, New York

You *** suck

You *** computer hung up on me I tried to talk to a person and the *** hung up Call for help can you give me a dummy machine to speak to so you know what *** you take my money back and everything out of your *** Microsoft *** so I dont know what to tell you you people suck
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User's recommendation: you people are a joke

William Z Mka

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Verified Reviewer

Problem sighing in!

Cant sigh-in to my e/mail account! On my computer! Can you please help me get access to MyAccount asap? Thanks!
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Preferred solution: Deliver product or service ordered

Eunice J Csd

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Verified Reviewer

No contact no help u are thieves stealing money and not providing help when you do

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H keep billing me for my Xbox and not providing a reason for it another words ur a thief stealing money from me
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Loss:
$50
Pros:
  • Easy for you to steal from me
Cons:
  • No help

Preferred solution: Full refund

User's recommendation: Don’t use Microsoft

Matthew L Oqg

Account theft

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My friend got on my Microsoft account with out my permission and got me banned from voice and text chat. I need to help getting unbanned.
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Jesse M Tla

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account got hacked and money was stolen from my bank

I want to talk to a representative not try to figure out how to navigate your stupid web site that doesn't help in any way at all call
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Loss:
$180
Pros:
  • Xbox
Cons:
  • Your customer service hotline however is garbage

Preferred solution: I want a full refund on all the money that was taken from me plus 2 years of antivirus

User's recommendation: Send them a bad review and a bad email because there to lazy to awnser the phone

Charles E Xgd

I’m pissed off

Microsoft straight out, took my money Were not answer the phone or contact me back. They said they was with the habit. Its all the
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Loss:
$100

Preferred solution: Full refund

User's recommendation: I really don’t know they have to find out for themselves, but I think Microsoft sucks especially trying to get your money back

Maricus W

Threw my receipt away with my redeem code on it

I bought and Xbox card for 25 dollars and my redeem code was on the receipt. But threw it away on accident. I was trying to get my code for the. card was on it. I can send the barcode to assure u guys I'm not lying about this issue. I purchased it at family dollar last week. I work every day so it's hard to contact you guys throughout the day time.
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Loss:
$25

Preferred solution: I jus want my code that's it if u guys need the barcode I can send it.

Mukunda K Bns

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Verified Reviewer

Billing

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Your customer service stinks. No one knows whats going on and unable to assist customers Have been billed for services terminated. This is an unauthorized act, because your office has been informed of the service being discovered year and a half back
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Loss:
$20
Cons:
  • Unwilling to asdist

Preferred solution: Full refund

User's recommendation: Hire more sensible staff

Anonymous
map-marker Chicago, Illinois

How can I write this when I have never been touched with heart been contacted by them

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Trying to contact Microsoft is absolutely impossible. Yes I am pissed but this did not help me one bit. Microsoft has not been in contact with me yet.
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