Microsoft
Reviews and Complaints
My outlook acct has been locked
Got a pop up notification to call a number
Stop billing me!
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Verified Reviewer | Amsterdam, North HollandBlocked Email
My email account has been block by Microsoft. I'm 71 years old.
I'm not real tech savvy. My block account is bigdaddy952@***.com. My recovery account is jtchris52@***.com. I'm very PO at Microsoft I have gotten a message "Help us secure your account" with it saying "We have detected unusual activity on your Microsoft account bigdaddy952@***.com, or believe your credentials are at risk." then it says "For your security and to ensure only you have access to your account, we will ask you to verify your identity and change your password." The only activity I done differently is buy a new computer.
Someone told me I should tell them that I have VPN. Moving on I hit next button. The next screen says "Help us protect your account" and in the box it says "Text (***)***_**04" The other option is "I don't have these any more" I still have this phone number. It is a landline.
It does not receive text. It does not give me the option to call me. WHY!!! Maybe their AI does not know how to talk.
Then it says "To verify that this is your phone number, enter the last 4 digits including 04, and then click "Next" to receive your code." then there is a line with words "Last 4 digits of phone number" and since I do not have the option that says "Call me" I have to hit the "I don't have these any more" then the next button. after it says "If you can't access any of these, you need to update your security info at https://account.live.com/proofs/MarkLost." Then I hit a button that says Verify online. A new screen comes up Recover your account. I fill it out it ask for a different email which I give and then I hit Next button a lttle screen come up and says they send a code to the different email.
I received the code and another screen come up that says Account recovery for my account. Another page to fill out. After I finish filling out that page with personal information and hit Next button. Quess what another screen come up with Account recovery for my account.
They want passwords and things I used my account on. I fill that page out and hit next button. Surprise another page come up asking who I sent emails to and exact wording because their AI NEEDS exact wording or it will not pass. Since I can not remember what I ate last week I do not know exact wording on any email.
I do not sent hardly any emails if I have a problem would it not be better to call and get answer right away? I know I sent one last year after something I brought needed fix. I DO NOT KNOW EXACT WORDING> Sorry I do not remember that long ago. My son told me I sent him one over 2 years ago when he was helping put my sauna together.
Exact wording I do not know. My other son was not gotten back with me. Then they say they will let me know. The next email says"Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." Got to love AI.
Thank You for letting me let off steam. John
User's recommendation: Update your phone number make sure it has text
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Verified ReviewerOverwhelming website, and inability to speak to customer service. Horrible.
As an educator, I would like the education rate for Microsoft 365. I was charged a total of 74.99 yesterday.
- No one to help you
- Suck
- Cannot speak to a human when you call customer service
Preferred solution: Price reduction
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Verified ReviewerOnMicrosoft EMAIL SPAM - growing by the second - annoying everyone
- Some good products in the past
- Absolute worst customer service on the web
Preferred solution: Apology
User's recommendation: Avoid Microsoft Services, like 365 Email
You *** suck
User's recommendation: you people are a joke
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Verified ReviewerProblem sighing in!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact no help u are thieves stealing money and not providing help when you do
- Easy for you to steal from me
- No help
Preferred solution: Full refund
User's recommendation: Don’t use Microsoft
Account theft
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account got hacked and money was stolen from my bank
- Xbox
- Your customer service hotline however is garbage
Preferred solution: I want a full refund on all the money that was taken from me plus 2 years of antivirus
User's recommendation: Send them a bad review and a bad email because there to lazy to awnser the phone
I’m pissed off
Preferred solution: Full refund
User's recommendation: I really don’t know they have to find out for themselves, but I think Microsoft sucks especially trying to get your money back
Threw my receipt away with my redeem code on it
Preferred solution: I jus want my code that's it if u guys need the barcode I can send it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- Unwilling to asdist
Preferred solution: Full refund
User's recommendation: Hire more sensible staff
How can I write this when I have never been touched with heart been contacted by them
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