Nathalie G Mal

Forgot password to my outlook account

No solution for my problem, just a robot respond to me I forgot my password and I don't have any verification info I changed my phone and I removed my account from the authenticator app my email is nathalieghalayini91@***.com
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Preferred solution: A solution to reset my password

User's recommendation: To have a customer service employee like normal company

Anonymous
map-marker Jacksonville, Florida

Windows 10 tech support

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went into my admin acct, and no agent ever "assigned". Gave up after 45 minutes. No way to address the issues disabliing my laptop with a BSOD
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User's recommendation: find a way to avoid all Microsoft products

Queen Necessary

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Verified Reviewer

STOP BLOCKING EMAILS !!!

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Updated by user Nov 02, 2023

They have NOT tried to resolve any issues

Updated by user Oct 17, 2023

Microsoft decided to charge fees for emails/storage services on accounts, when you refuse to pay they BLOCK you from sending and/or receiving emails, but ADS ARE ALLOWED dailey. They claim if you delete old messages, spam , pic, doc, or unsent messages your storage is restored, however that is NOT the case, I/WE consumers are being FORCED to pay for extra space because THEY ARE NOT restoring space after files are deleted....

Original review Oct 17, 2023
WHY IS MICROSOFT DEMANDING people to pay for FREE emails, storage etc., etc., if you REFUSE to pay, they ARE BLOCKING INCOMING/OUTGOING emails, but are ALLOWING ADS which is absurd, If storage is full HOW/WHY are ADS allowed, & not incoming/outgoing emails 100000****0000000% of email accounts were created BEFORE Microsoft took over, the fact there's NO WAY to contact any customer services reps is pathetic and G-R-E-E-D.
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Pros:
  • Refuse to pay for something i had over 20 plus yrs
Cons:
  • Charging people for email accounts and storage

Preferred solution: I would appreciate NOT being charged for an account I created 20 + years ago, It's insane how these corporations want to take your money but don't want to have a conversation regarding questions/concerns.

User's recommendation: STOP SUPPORTING THESE GREEDY CORPORATIONS !!!!

Phil P Sfp

Old spreedsheet stopped working after transfer from 7 yr old puter

I bought a new laptop to replace a 7 year old. I had personal info transferred from old to new. In the old I had a works spreadsheet that I had used all that time on a daily basis. It transferred perfectly. Now it will not work because my 5 day free trial was over. Please help.
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Preferred solution: Allow my 7 yr old spreadsheet to work after transfer fr old. Computer

James H Hjj

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Verified Reviewer

Chargeed my account

So I needed Microsoft for my work but I just got changed 108.00 to my account. I never signed up for a subscription or for it change my account. I would like to get my back. I don't work for the company anymore
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Loss:
$108

Preferred solution: Full refund

Anonymous
map-marker Dublin, Dublin

MS Support person Damaged my computer environment

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I received support from Microsoft Support person called Ejiro Ewhubare.

It was taking up to 1 minute for me to create a new MS Word document with a message displayed Contacting Server

Ejiro directed me to go to Regedit and to rename the Key Outlook to Outlook.old

Since then I have been unable to use Outlook and all my settings have been lost.

My archive.pst file is over 25 GB in size, and it looks like it has wiped it from my computer and is now downloading all the emails over the past 15 years from the server.

In retrospect I should never have taken the action that he directed me to do.

But I assumed he knew what he was doing, and could simply change back the settings that he told me to change.

Now I cant contact customers as I dont have access to the past email conversations that we have had.

This would never happen with Apple support.

Do Microsoft not care about the training or experience of the support people, or thee damage they can do to their customers business?

Dave

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User's recommendation: Buy Apple. Better products, and excellent support

Asa Zkh
map-marker Jacksonville, Florida

You blocked my account

I just need to speak to a human being. It would be nice if you were so good at helping customers like you are with privacy!!!
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User's recommendation: Save every password. Microsoft will block your account and not help you unblock it!!

Betty and Art C

No answer when I call to get help!!!!!!!!!

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I have an update to install and cant get anyone to help with installation. I need to be able to speak with an actual person.!!!
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Loss:
$40
Pros:
  • Good product
Cons:
  • Bad customer service

User's recommendation: Don’t use microsoft

Anonymous
map-marker Hyattsville, Maryland

Tried online support it did not work

Microsoft - Tried online support it did not work
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I used to be able to adjust the brightness. I have called for customer support and told I have to do it online. Online did not work. I Tried to adjust brightness but there is NO brightness slider in the Display . I tried to run Surface Diagnostic but it will not allow. Why did this feature go away. I used to have it come up on my task bar as part of sound. I have tried everything whats going on.
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Jacob Xim

Login keeps trying to force password change, even though no security issues were valid

Automated system is retarded!? I demand a human!?ke your retarded automated system understand demand for human associates!? NOT YOUR WEBSITE!?
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Pros:
  • Breathing agent
  • As long as we can call into a living
  • Ok products
Cons:
  • Your condescending automated system

Preferred solution: I demand a human tech!? NOT AUTOMATED INSULTS DIRECTING US TO WEB!? INABILITY TO DO SO STIPULATES YOUDO NOT CARE ABOUT YOUR CUSTOMERS!?

User's recommendation: allow us to connect to human, NOT TE US TO GO ONLINE!?

Sherrell Lub

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Verified Reviewer
| map-marker Coffeyville, Kansas

Can't retrieve my emails

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Microsoft updated my computer. Through a bogus email address into my receiving emails. Would not accept the correct email address. First phone call, microsoft left a letter off of my email address. Looked like it was fixed while on the phone, but it wasn't. Second phone call fixed the email address. 4 hours, 2 phone calls later. Now, it appears that my several years of saved emails are gone. Grrr.
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User's recommendation: Be persistent

WILLIE W Wgq

I am calling with a fraudulent Transaction

Someone was using my debit card and withdrew money from my credit union account three and times a day over months or more!!! Use my account Silver state credit union!!!
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Loss:
$1300

Preferred solution: Full refund

Anonymous
map-marker Wayland, Michigan

Cant get into account

I still can not get into my account, I've tried the recovery form but they still won't verify it. I've lost over 1,000 dollars in games and have no way to even cancel my subscription because I cannot get into my account. I'm super upset.
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Justine P Mxx

Locked out of account. No support.

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I was asked to sign into my laptop and realized I needed to reset the password. Although I followed everything the system asked of me, I was unable to access account.

I requested a pin code to my phone number 3 separate times and every single attempt stated the PIN code was incorrect. There seems to be no way to contact Microsoft for support on this except by submitting something that will take up to 24 HOURS for them to respond. Why is it so hard to provide actual human customer service?! How lazy and inconsiderate can a company be!

Absolutely worst experience ever! If I didnt need Microsoft, I would not have it nor would I ever recommend anyone to ever get it!

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Preferred solution: I would like for the company to provide an option for people to actually get customer service. Provide a telephone number to call or a chat service for members to turn to.

User's recommendation: Find a different company if you’re able.

Roshawn Kir

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Verified Reviewer
| map-marker Bolton, Bolton

Recent emails from 2023 to 2021 deleated

I checked my email in hotmail today and all my 2023, 2022 and 2021 emails have all of a sudden disappeared.
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