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Billing issue

I was billed $106.99 for something I did not order. The charge is pending and I have blocked and reported my card lost/stolen. I have been trying since the very second I noticed the charge to get a hold of someone at Microsoft. Can not speak to a live person? Please help me with this issue. Thank you
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ID
#3000046 Review #3000046 is a subjective opinion of poster.
Location
Murray, Kentucky
New Reviewer

Trying to pay my gamepass ultimate

I'm just trying to pay my game pass ultimate. It's keep on saying that I don't have enough money on my account but just put 15.00 on my account
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ID
#2997767 Review #2997767 is a subjective opinion of poster.

Billing issues

Here me as I'm replying to the statement an "Pissed Customer if you read the conversation with myself and the representative than you would have a clear understanding of the reason why I am so unhappy with the service I have been receiving from Microsoft. I would like to solve the problem, please call me at 602-516-**** or email me back. zemina1972@***.com
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ID
#2997721 Review #2997721 is a subjective opinion of poster.
Location
Arlington, Texas

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New Reviewer

Personal microsoft account

I am trying to understand my Microsoft 365 personal account. I cannot speak to a person. Following the instructions through this process is circular and gets me nowhere. I would like to speak to a knowledgeable person about my personal account. My Email is linnealei@***.com, phone number is 928.607.2090. Is this a possibility? Thank you, Linnea Lei

User's recommendation: I might recommend avoiding this product.

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ID
#2997538 Review #2997538 is a subjective opinion of poster.
Location
Flagstaff, Arizona
Preferred solution
Let the company propose a solution

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New Reviewer

Unable to access my MS 365 account

My MS 365 account was all screwed up and I could no longer access it. The Tech person you assigned (Hassel ? I've got to look it up) was absolutely terrific. She spent a lot of time and was extremely knowledgeable. Thank you thank you thank you...

User's recommendation: Use this company for tech support!

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#2997393 Review #2997393 is a subjective opinion of poster.
Location
Haverhill, Massachusetts

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New Reviewer

I want a refund

so i tried to cancel this payment for a preorder of riders republic and all the extra stuff wich was over $100 but it didnt say i had payed for it so i assumed i didnt buy it by mistake somehow but now i got a payment on my microsoft account that doesnt tell me what its for that says the price of this purchase was around the same as the preorder but it still says i didnt buy this game on my account. i just want to know if i can get a refund of this purchase still...
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ID
#2994947 Review #2994947 is a subjective opinion of poster.
Loss
$120
Preferred solution
Full refund
New Reviewer

I cannot reach anyone to know where to put code

I need help with code trying for over an hour. I need to talk to someone I have a code got new phone yesterday and sent my email

User's recommendation: No cannot reach anyone going this for hours to get my email.

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ID
#2994019 Review #2994019 is a subjective opinion of poster.
Location
Manahawkin, New Jersey
New Reviewer

Where do I put code to get email

Hot new phone yesterday could not remember password do have my husbands email I have a code where to I enter it
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ID
#2994008 Review #2994008 is a subjective opinion of poster.
Preferred solution
Where to put code
New Reviewer

Was not successful in entering a security code as

My account card billing has a charge for $75.76 for Microsoft Yearly Plan.My husband recently passed awaay and I am not familiar with this Please inform me what this includes. r y
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ID
#2991097 Review #2991097 is a subjective opinion of poster.
Location
Canton, Texas

My issue was not resolved

I have had my email account (personal) hacked a last week and have been trying to get it back ever since, but Microsoft havent been of much help every form I submit they send back to me saying there is nothing wrong or not enough information. I just wish I could get my email back.
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ID
#2990768 Review #2990768 is a subjective opinion of poster.
Preferred solution
My account back.
New Reviewer

New phone nuMber

Got a new phone and need to set up my email but it sends the code to my old phone number that I no longer have
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ID
#2987037 Review #2987037 is a subjective opinion of poster.
Preferred solution
Change my phone number so I can see my emails

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Microsoft account locked

Hi Ive recently come across an issue regarding my Microsoft account(morgan090401@***.com) , also under the gamer tag MDA09401, its not allowing me to reset the password until the 17th of November however its my main account I have proof of this on my phone please help. Kind regards But Ive also tried resetting the password but as there is a 2 step verification on my account I cant access the other email. So need help please
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ID
#2986315 Review #2986315 is a subjective opinion of poster.
Pros
  • No personal service no pros
Cons
  • No help
  • Difficulty in getting appropriate support
  • Want you to buy their service or will block your account
Preferred solution
Let the company propose a solution
New Reviewer

Can’t receive emails

Since yesterday morning October 18th I havent received any emails. I deleted out look app then reinstalled and still cant get it.
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ID
#2986184 Review #2986184 is a subjective opinion of poster.
Location
Ardmore, Pennsylvania

My archive email disappeared I need it back it has receipts

I wanted to talk to a human all my archived files and my keeper files have disappeared I don't want to pay $45 to figure out how to do it was 70 years old on Social Security and barely surviving I'm not calling about any of that writing thing or whatever it is the 45 or whatever I don't know what any of that means I just want to know what happened to my stuff in my email folders and how to get it back I had receipts and stuff that I had to keep in those folders you need to have someone that someone can talk to not all this texting emailing stuff that doesn't help me I'm not text Savvy I don't know how to do that stuff
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ID
#2984282 Review #2984282 is a subjective opinion of poster.
Location
Anaheim, California

Purchased the wrong item

I purchased Microsoft flight simulator for xbox one , and it don't work on it or even download . so i would like the P.C. version instead.. That's all.. I don't Want my money to go to waste..
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ID
#2984151 Review #2984151 is a subjective opinion of poster.
Location
Atlanta, Georgia