Gregory R Cqc
map-marker Denver, Colorado

Worst customer service ever, can’t talk to a human!

Your install of window 11 has crashed all my apps, banking, investment Amazon as of last night 5/11. Been trying all day to get resolved and cant talk to a customer service rep all # refer you to web site whisper is no help. Need a call back ASAP. 612-940-****" thanks
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Melinda K Fsl
map-marker Kingman, Arizona

Email locked

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No one answered. There is nothing to say. Im locked out of my email and no one answered the phone to help me
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Preferred solution: Unlock my email!!!!

User's recommendation: Answer the phone

Anonymous
map-marker Tampa, Florida

Unable to use products. CUSTOMER SERVICE SUCKS

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Unable to edit in words, so I called to see if they can tell me what's going. (My children get it because they use it for their homework) of course you people were no help at all.
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User's recommendation: *** no

Bruce B Mrj
map-marker Poplar Grove, Illinois

Cannot login

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No successful support for my issue, now I cannot even chat or speak to a person. Wen you gut upset after a week or more, they seem to oust you from chat and live phone conversations.
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Pros:
  • Until something goes wrong
Cons:
  • Terrible with customer commnuications
  • Terrible with customer communications

Preferred solution: The problem resolved

User's recommendation: Do not bother calling Microsoft support, they seem to be unable to work through problems with a customer who has spent time (over the last WEEK) without success.

Kaytie Qey

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Verified Reviewer
| map-marker Saint Louis, Missouri

Microsoft 365.

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Microsoft is a sneaky horrible company. They practically charge for everything. There was a time when using their office software was free or nearly free and now it a helpful tool disguised as a subscription service. An average Joe trying to do basic work cannot keep up with that fee every year or one-time in conjunction with living expenses. If Microsoft wanted to do right with it's customers, then they should offer it at a rate that is transparent to what normal people can reasonably afford.
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User's recommendation: Find a loophole

Martha H Fdx
map-marker Yuma, Arizona

I don’t appreciate the run around and accomplishing nothing.

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I need to cancel the trial of Office 365. I am not going to keep the computer I just bough, so I shave no need to keep the product.
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Preferred solution: Not to be charged for the product I am not going to use.

Maria M Ita
map-marker Andover, Minnesota

That was not helpful and did nothing

That was not helpful and did nothing I got zero help with my issue I havent had my account running since February mid February of this year and I dont know how to get it going and online did nothing for me either so I guess I dont need a Microsoft account ever again for business or anything for that matter
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Preferred solution: Answers to why my Business Hotmail account hasn’t worked anywhere around the world since February 13 of 2022

User's recommendation: Don’t deal with Microsoft they have zero customer service Apple you can at least talk with someone anytime of day

Anonymous
map-marker Titusville, Florida

My hotmail email is locked. Can't get anyone to help

I don't where to go for help. I have been trying to get my hotmail account unlocked since November. I can't fill out the recovery form properly as my email is locked. I do however have some old email I sent on my phone but they have been rejected. I have tried chatting with a person which they said someone would get back to me in 24 or 48 hours. Could someone please direct me to the right place. Thank you for your time on this matter Eileen Hall
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Anonymous
map-marker Toronto, Ontario

Change credit card number

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Agent guided me through process of billing in a knowledgeable and courteous manner. Excellent service !
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Anonymous
map-marker Indianapolis, Indiana

Microsoft did a update a couple weeks ago And there's one app my PCH app that will not allow me to openmy notification and there's 1PCH app of mine I cannot open the notifications

Microsoft did an update a couple weeks ago in every sense I cannot open my PC app notifications I can open all my other And when I click on the notification it goes away
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Jim B Ueo

Totally disappointed in Microsoft Edge with Windows11. Ever since I was switched, I have had to modify the information I can receive now vs what i have been able to get in the past 2 yrs on Windows.

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Can not get reports from Financial Institution that I could before. Also printing e-mails and some reports is screwed up. Give me back my Windows 10 and forget all this connection with social media.Don't switch to Windows 11
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Pros:
  • Used for many years
Cons:
  • No help with problems

Preferred solution: Let the company propose a solution

User's recommendation: Don't switch to Windows 11.

Anonymous
map-marker Wheaton, Illinois

No Response

I emailed Microsoft with a billing issue about cancellation in which they stated I had 30 days to be refunded, then I wasnt allowed to request a refund I have yet to hear from Microsoft!!
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Kevan S Zmi
map-marker Austin, Texas

Retrieve email

I had my old phone damaged and got new phone with new number.. I tried answering questions and I could not get through .. I need to change password and hook up my new number to Hotmail email
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Preferred solution: Password reset

Jeffery C Jpa

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Verified Reviewer
| map-marker Endicott, New York

Teams Meetings

My company recently migrated to office 365. We would like to use Teams Meetings but for it to work for us we need to have a call-in number for the meetings for half of the participants. When we schedule a meeting, we are not given an option for this. How do we get a call-in number for a meeting in Teams? I have searched the data base, but I do not get a clear answer.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Clearwater, Florida

Need help with my password reset

Microsoft - Need help with my password reset
I used my other email to attempt to reset my password but is was unsuccessful for some reason. My phone automatically signs me in to my email but I needed to sign in on a computer but still havent been able too. Need help please.
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