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Verified Reviewer
New Reviewer

I'm receiving many legit e-mails into my Junk box

Hi, Is there something wrong for the past 2 days with your spam filters? E-mails from my clients started to land in Junk box for the past 2 days - before they was received in my main box. I did not change anything in my box settings - all of my clients use mailing system in order to send their emails. They all updated DNS records in their domain in order to be legit senders. Spam assasin grades an email 10/10 - yet lands in Junk I'm seeing SFV:SPM in headers - but whats the reason? Please aid me with this ASAP. BR, Itshak.
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ID
#2263164 Review #2263164 is a subjective opinion of poster.
Service
Microsoft Email Service
Pros
  • World famous
Cons
  • No support available
Preferred solution
I need aid with my problem

PC won't boot can't install windows

Have to say very unhappy I am a new customer I didn't get my code needed help on Saturday because I had a lot of work to do and you email today. Not happy with your service at all.
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ID
#2261772 Review #2261772 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Stolen credit card unknown charges

Nobody is answering. I need to change payment options
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ID
#2260929 Review #2260929 is a subjective opinion of poster.
Product
Microsoft Subscription
Preferred solution
Different card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reset my password on my email

Update by user Nov 30, 2020

Nothing new. Microsoft never cared about its customers and never will.

They did not even acknowledge the emails and calls from me. That’s why I m and will always be an Apple Customer FOR LIFE!!!

Original review posted by user Oct 31, 2020
Hi. I m having problems resetting password on my account: alexpetersburg@***.com I no longer have the phone number associated with that account: (773) 699-****. I tried to fill out the form online but I simply don't remember the info from 10 yrs ago Please help me . Thanks Alex
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ID
#2257866 Review #2257866 is a subjective opinion of poster.
Loss
$100000
Preferred solution
Let the company propose a solution

Windows update caused laptop to crash

Cost me $99 and several hours to get my issue resolved by the laptop manufacturer, Dell. No response received from Microsoft when advised of the issue.

User's recommendation: Be aware.

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ID
#2256340 Review #2256340 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Couldn't reach anyone

Got number from pissedconsumers.com. I need to know why I have to pay to upgrade Windows 10 on my laptop. I didn't have to when I updated my laptop a couple years ago.
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1 comment
#1943696

In 2016the free update went away. If you activated any upgraded Windows 7 or Windows 8 after September of 2016. You are not running illegal software.

ID
#2255993 Review #2255993 is a subjective opinion of poster.
Product
Microsoft Windows Operating System 10
Preferred solution
Let me download Windows 10 free of charge

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Verified Reviewer
New Reviewer

I want to cancel subscription

My email account has been blocked for two months so why should I keep paying for your product if you cannot help me get back into my account. The money you take every month for Microsoft Office 365 is under the same email account and my bank account is attached to that email address. I cant get my statement or see my emails so I want to cancel the office subscription and I want my money refunded. No one will speak with me so I dont want any more money coming out of my account for your company.
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ID
#2255762 Review #2255762 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I want to cancel subscription,and get my money back

I wanted to try the 1 month trial for free, but it didnt give me a month it charged me right away. And it charged me 3 times for it. I canceled my subscription but I would like you to put the money back in my card
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ID
#2254847 Review #2254847 is a subjective opinion of poster.
Product
Microsoft Subscription
Loss
$366
Preferred solution
Full refund
New Reviewer

Cancel my Xbox subscription

Send text to let me know my Xbox subscription has been canceled.
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ID
#2253802 Review #2253802 is a subjective opinion of poster.
Location
Roanoke, Virginia

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Verified Reviewer
New Reviewer

I have been charged over 30 transactions from my bank account for no service

I have been charged over 30 transactions from my bank account for no service. Please stop it and get me refund back.

User's recommendation: Don't give your payment card information for Microsfot ever.

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ID
#2253148 Review #2253148 is a subjective opinion of poster.
Product
Microsoft Video Game
Pros
  • Tablet when it worked
Cons
  • Being ignored or unprofessionalism
Loss
$360
Preferred solution
Full refund
New Reviewer

Xbox problems

Microsoft - Xbox problems
Microsoft - Xbox problems
I dont have the same number I used to and will not let me access my Xbox live account
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ID
#2252175 Review #2252175 is a subjective opinion of poster.
Location
Cookeville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor technical support

I have been working with customer support (4 different technicians) since Oct 23 and have not gotten my email sending or receiving emails. I have finally been sent over to the outlook.com research team with a case number [Case #:101223****]. It is now Oct. 27 and I was supposed to be called back this morning by Outlook.com Research team. Now they say "our callback tools are down at the moment and due to which, me or my colleagues aren't able to reach you. " Are they on the moon? How can they leave their customers without email for 6 days? That is entirely too long.

User's recommendation: give up.

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ID
#2250806 Review #2250806 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Service
Microsoft Email Service
Pros
  • Open every day
Cons
  • Lousy customer service
  • Ability to understand
  • Poor support
Preferred solution
Deliver product or service ordered

The system said no one is available to take my call

How is that possible when they are supposed to have a call center

User's recommendation: Need a better way to fix this.

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ID
#2247984 Review #2247984 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Account help

Microsoft - Account help
Trying to recover my password but I dont have the same phone number and I made purchases with my card on my account also still cant recover my information
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ID
#2246908 Review #2246908 is a subjective opinion of poster.
Service
Microsoft Email Service
Pros
  • I love microsoft products
Preferred solution
Give me access to my account so I can continue to play
New Reviewer

You cannot speak with a human....no phone number works and if you can't sign on you are ***

I need a phone number where I can talk to someone as I cannot sign onto my account and the websites can't help you

User's recommendation: Buy Apple products.

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ID
#2244842 Review #2244842 is a subjective opinion of poster.
Service
Microsoft Technical Support
Cons
  • Customer service sucks
Preferred solution
speak with a human with technical support