Unclaimed
Microsoft
Reviews and Complaints
7M
CLAIMED LOSSES
3.5K
TOTAL REVIEWS
270K
PAGE VIEWS
21
ISSUES RESOLVED
Microsoft Net Promoter Score (NPS)
-73
low
NPS
-100
100
- 12% Promoters
- 3% Passives
- 85% Detractors
Microsoft's estimated NPS of -73 considered to be low. 12% of users would likely recommend Microsoft to a friend or colleague.
Customer Satisfaction
Microsoft Reviews
New Reviewer
Blue screen
I went to open up my computer blue screen was on this is my work computer thank you so much sharon ford
ID
Location
Bridgewater Township, New Jersey
Preferred solution
Na
New Reviewer
Computer down
Someone tried to use my computer illegally and my computer locked up. It said to call an 855 number but all I get is a busy signal.
ID
Preferred solution
Unlock computer
New Reviewer
Can Not Receive E-Mail
I Need To Speak To A Human! Please HELP ME! Call Me 805-708-**** I Can't Receive My E-Mail! I Can Send But Not Receive!
User's recommendation: Horrible Customer Service.
ID
Location
Los Angeles, California
Preferred solution
Help Me!!!
New Reviewer
Can't access e mail or
I havent been able to access new e mail since 12/14 2021. I have hotmail for my e mail Microsoft outlook. Please help
User's recommendation: Keep record of whom you talk with.
ID
Location
Springfield, Tennessee
Preferred solution
Help recovering password by text message
New Reviewer
Can’t get in my Computer
We have forgotten the password, we tried to reset it but couldnt. We no longer have the same email address so there is no way to get a verification code to get into the computer
ID
Location
Cincinnati, Ohio
Loss
$200
Preferred solution
Just want to retrieve my files
New Reviewer
Refund
I canceled my account and there is still a bill taken out of my account. I would like a refund theres two transactions on my account for 15.89 that I didnt authorize. Is there a way to speak with customer service.
ID
Location
Oak Park, Michigan
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe "help" is non-existant
Update by user Oct 31, 2021
I tried to notify Microsoft at wehelp@***.com as suggested buy pissedconsumer.com and this is the response I received."Your message to wehelp@***.com has been blocked. See technical details below for more information.""The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied.
AS(20180****) [BL2NAM06FT009.Eop-nam06.prod.protection.outlook.com]"Even pissedconsumer.com is being ignored. Hmm.
Original review posted by user Oct 31, 2021
I was never able to access any kind of support. I called the numbers provided, and each one ended up sending me to the same useless website that only provided blog messages for fixes that did not relate to my problem. Now I am going to have to take this thing into a shop and hope that someone there can fix it without losing any data that was on the system. Windows 11 and its support are useless. User's recommendation: DO NOT INSTALL Windows 11 until they figure out the bugs.
ID
Location
Lacey, Washington
Loss
$86
Preferred solution
Let the company propose a solution
New Reviewer
Confused on work being done by tech support
I believe I was actually hacked. I was trying to confirm that it was actually Microsoft that was fixing my security. All I needed was a person to talk to for 2minutes. My screen had frozen with a screeching sound and a pop up with Microsoft logo and number. I was fine with it until I had to buy a $149 protection policy to have them work on it. Needing my computer, I eventually bought the policy. I was getting increasingly uneasy and finally turned my computer off. I tried several times to find a contact number with Microsoft but could only get into a menu where I needed to pay to get help. Then I found the warning that the pop up was not in fact Microsoft even though it had your logo. I then changed my passwords, cancelled my credit card, contacted my bank, daily checking that money isnt being taken out of my bank account. All this could have been avoided if there was just a phone number and a real person to call at Microsoft. User's recommendation: Someone to talk to!
ID
Location
Sioux Falls, South Dakota
New Reviewer
Refund My Money
i need my money refunded, i had two different payments of 99.99 come out of two different account within 1 day of each other so it took 200.00 all together, and i need to speak to someone about refunded my money please. i havent been able to get anyone on the phone but i would like to speak to someone or have yall fix this asap!
ID
Loss
$200
Preferred solution
Full refund
New Reviewer
Software app MS Word
Cannot cut and paste in MS Word documents. Need technical assistance by phone with live person please.
ID
Location
Lafayette, Louisiana
Preferred solution
Fully functional MS Word application.
Want to discontinue the service
Hello, I am kulvir dhaliwal. 6 month ago I made my account on Microsoft office but now I forgot my email address and password and I dont know how to discontinue monthly fee. I tried to contact you but I didnt get any response from web site. Its been 3 month I am trying to contact you people.Every month you are cutting 16.80$ from my account.MSFT *E0100H14Y5 MSBILL.INFO this is the marchait which is cutting amount from my account. I hope I will get a positive response as soon as possible. Regards Kulvir
ID
Location
Vancouver, British Columbia
New Reviewer
Charges made not by me
How ridiculous u can't even speak to anybody what a bunch of bs. Charged numerous times for something I didn't authorize or know what is.
ID
Location
Central Point, Oregon
Loss
$100
Preferred solution
Full refund
Could not talk to anyone regarding my account
I wish not to explain in this review. Just not happy with customer service because none was provide at the time.
ID
Location
Richmond, Virginia
Loss
$100
Preferred solution
Full refund
New Reviewer
Charges to my bank account
I DO NOT have a Microsoft account. My debit card was charged money and I do not have any Microsoft accounts. I have no computer. I have no video game system. I want my dam money back and I want it now! Every dam number you people give to dispute something leads to going online to register on my Microsoft account. I DONT HAVE A MICROSOFT ACCOUNT AND WANT MY MONEY!
ID
Loss
$16
Preferred solution
Full refund
Invalid game card
No one has called me back after I sent all the photos they needed. I have called several times and they have said someone will get back with you. And one week later here I am still waiting for a call back.
ID
Location
Corpus Christi, Texas
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