Unclaimed
Microsoft
Reviews and Complaints
7M
CLAIMED LOSSES
3.5K
TOTAL REVIEWS
270K
PAGE VIEWS
21
ISSUES RESOLVED
Microsoft Net Promoter Score (NPS)
-73
low
NPS
-100
100
- 12% Promoters
- 3% Passives
- 85% Detractors
Microsoft's estimated NPS of -73 considered to be low. 12% of users would likely recommend Microsoft to a friend or colleague.
Customer Satisfaction
Microsoft Reviews
Refund
I have had £79.99 taken out of my account by Microsoft and I have not bought anything I would like to have a full refund and cancel any purchases that have my card details as I am not very happy as I was out shopping when the money was taken out and wasnt able to pay for my food shopping
User's recommendation: Horrible company when it comes to support as they have no way of being contacted.
ID
Location
Fareham, England
My computer is locked up, per message
A pop up came on saying my computer was locked up, and to call service center; however there was no one to speak with. Was sent to a website which was no help. Thankfully I was able to take care of it myself. There should be some one to speak with.
ID
Location
Baton Rouge, Louisiana
Accidentally deleted the wrong laptop w/ Microsoft acct
Unfortunately, no one from Microsoft was able to help me. I continue to be sent to a virtual tech or disconnected. I am beyond upset and need help! Microsoft does not offer any assistance which involves a human being! I am in serious need of help, I cannot use my computer or my Microsoft account! And no one from Microsoft is available to help me! This is absolutely ridiculous! You are available to take my money for my subscription, but when I need to speak to a human, it is literally impossible!!! My phone is 150******** please call me and provide a phone # where I can take to a representative. Thank you
User's recommendation: Talk to a human being first!
ID
Location
Slidell, Louisiana
New Reviewer
Retarded *** computer!
This *** company is *** windows 11 *** up my computer so I cant do anything on my computer! Yet it keeps wanting me to constantly log into a website that I cant access because my *** computer wont display anything!
User's recommendation: A real *** person on the phone.
ID
Location
Portland, Oregon
New Reviewer
I am having issues with words
I am a writer, every time I am trying to edit my work Microsoft words told me that I needed permissions to be able to edit my own poems. I just don't understand why. Please I need to be able to resolve this problem
ID
Location
Pompano Beach, Florida
Preferred solution
Can I talk to a Human? please
New Reviewer
I cannot get into my email
For the past week I have not been able to log into my email and I receive EVERYTHING THROUGH THAT EMAIL ADDRESS. I never changed my password so I do not understand the problem but it needs to be resolved immediately
ID
Pros
- Cheap
Cons
- I have a hard time trying to contact microsoft
Preferred solution
My email address able to open
I want to exchange a product
Not able to talk with someone easily. After 35 minutes finely found a phone number that went to a very nice person. Returned our purchase very easily. Please start selling the physical products again. Thank you
User's recommendation: Be sure of what you buy.
ID
Location
Portland, Oregon
New Reviewer
No answer from
You are using wrong email address mine is jimmyray47@***.com you have the m off the email I can't fix it
ID
Location
Tuscola, Texas
New Reviewer
Charge on my bank acct
There was a charge on my account that I did not sign up for. I did not approve this charge because I couldn't afford it. This charge put my account in the negative.
ID
Cons
- Terrible with customer commnuications
- Cannot speak to a human when you call customer service
Loss
$100
Preferred solution
Full refund
New Reviewer
Can not get into my account.
Sent for a help to get into my Microsoft account and still haven't got the help i need to access my hotmail account
ID
Location
Riverview, Florida
Pros
- Good programs they had
- Usability when working
Cons
- Do not return emails sorry customer service will not refund
- Phone reps disconnect when you ask for a rep from your country
Loss
$200
Preferred solution
Into my account