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Verified Reviewer
New Reviewer

Unwanted Charges

Microsoft - Unwanted Charges
Microsoft - Unwanted Charges
Microsoft - Unwanted Charges
Update by user Nov 15, 2020

I'm still seeing the Unexpected charges

Original review posted by user Nov 15, 2020
For the past two months I have been getting unexpected charges from Microsoft in Redmond Washington. I haven't put my account info in any Microsoft subscription or made purchases from Microsoft.
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ID
#2284555 Review #2284555 is a subjective opinion of poster.
Product
Microsoft Subscription
Pros
  • Surface when it actually worked
Cons
  • Customer service sucks
Loss
$200
Preferred solution
Full refund
New Reviewer

I want to get a refund on a game

I buy a game for 32.00 dollars and it dont work and I want to get a refund
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ID
#2284467 Review #2284467 is a subjective opinion of poster.
Location
Brighton, New York
Product
Microsoft Video Game
Loss
$32
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Xbox problems

Microsoft - Xbox problems
My debit card was stolen and I no longer have a bank so I redeemed a code to buy Xbox gold and it keeps asking for card information that I dont have
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ID
#2283368 Review #2283368 is a subjective opinion of poster.
Cons
  • No support
Preferred solution
Let the company propose a solution
New Reviewer

Because yall company is taking money out my account and it needs to stop.

There is money being taken out of my account and I have no idea why.
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ID
#2283250 Review #2283250 is a subjective opinion of poster.
Service
Microsoft Email Service
Preferred solution
Full refund

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New Reviewer

Xbox seriesx

Is there anyway you can set more stock existing xbox customers can buy a seriesx i have gone to every preorder and release online and in store sometimes being there almost 24 or more hours in advance. Just to be told that they sold out. I honestly would'nt mind waiting if my current console was working. However it has an issue with over heating after about 30-60 min of running and then it takes most of the day to get turned off so it can cool off. And yes i do external fans to help it stay cooled. I have been trying for months to get it replaced without bothering you guys. With every store near me being out of older gen consoles last few months and now raid of the scalpers. Im beginning to think it might months before i get to play on a series x or maybe even be apart of the community again.
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ID
#2282659 Review #2282659 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

All presales are now on ebay

Microsoft - All presales are now on ebay
I can't understand that there was 2200 of these series X's for sale this morning on eBay now it's over 4800...why isn't anybody with a Microsoft account not able to get the first chance at one of these systems because obviously we're not looking to resell it and make money. It's just extremely aggravating. I waited for a total of almost three and a half hours and had a customer number and said it was pointless that is BS.

User's recommendation: Shopping bots are your best bet.

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ID
#2282488 Review #2282488 is a subjective opinion of poster.
Pros
  • Wide variety
Cons
  • Checkout system
Preferred solution
Let the company propose a solution

Billing

You guys think its cool to take money out of peoples account and then turn around not refund them? Then you wonder why Im pissed??? I smell a lawsuit. Do you?

User's recommendation: Don’t use them ever !

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ID
#2282024 Review #2282024 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

Microsoft made a system update to my laptop--MULTIPLE problems have occurred

Update by user Nov 13, 2020

MICROSOFT HAS PROVIDED NO SUCCESSFUL SOLUTION--CONSTANTLY INSIST I WINDOWS MICROSOFT EDGEI WANT NOTHING DO DO WITH WINDOWS 10 EDGEWAY TOO DOMINEERING AND OVERTAKING EVERY CONTROL OF ALL APPS

Original review posted by user Nov 13, 2020
I CANNOT LOGIN TO MY ACCOUNT---TRIED ALL SUGGESTIONS YOU PROVIDED I HAVE ENTERED MY CORRECT USER ID &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;CORRECT PASSWORD??? MICROSOFT IS OF NO ASSISTANCE--CONSTANTLY WANTS ME TO USE EDGE--I WANT NOTHING TO DO WITH EDGE--MY BROWSER IS GOOGLE CHROME. JACQUIE LAWSON IS JUST ONE OF MY APPS EFFECTED --HAVE HAD NO PROBLEMS LIKE THIS UNTIL AFTER THAT SYSTEM UPDATE. MY COMPLAINT IS NOT AGAINST JACQUIE LAWSON---HAVE USED FOR YEARS, VERY SATISFIED
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ID
#2281783 Review #2281783 is a subjective opinion of poster.
Location
Union, Ohio
Product
Microsoft Windows Operating System 10
Pros
  • It was good
  • When it worked
  • Windows up to version 7
Cons
  • Having to repeat the same information will not read case number
  • Lying customer service
  • Poor support
Preferred solution
GET RID OF ALL THIS MICROSOFT EDGE CRAP & EFFECTS IT HAS ON MY SYSYEM
New Reviewer

Need to cancel subscription and get refund

It's ridiculous how difficult it is to speak to a live customer care agent. I absolutely hate using the virtual chat customer service, as it does not get me the answers I need and is just a waste of time. I would also like to note that I strongly wish that American companies could keep employment within the U.S.. Not anything personally against the girls that helped me this time, but it is sad that my countries companies can't support their own people, especially in a time where we need to stand together most and support our own true American citizens with employment and economically build our own country/home.

User's recommendation: Have fun on the scavenger hunt to talking to an actual person.

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ID
#2281550 Review #2281550 is a subjective opinion of poster.
Preferred solution
Full refund

Delayed Xbox Series X

I ordered a Xbox Series X on Launch Day November 10th 2020 and I received an email saying the order "pending" and I wont receive the item until December 23 2020. I was fine with the eta delivery date because I understand that the system is in high demand and people especially want it around the holidays. But when I called Microsoft support to see when I would actually receive a delivery date they explained that they are not getting the shipment until Dec 23rd and then it will ship afterwards. So basically I wont be receiving the system until after year end 2021. What is the point of having the ability of place an order for the console and you expect to be here by a certain date when all you are really doing is being placed on a waiting list for the next shipment whenever that may be.
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ID
#2281483 Review #2281483 is a subjective opinion of poster.
Location
Louisville, Colorado
New Reviewer

I want to order an Xbox series x

It is very hard to get a hold of a customer service person who is not a robot....

User's recommendation: Good luck.

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ID
#2281476 Review #2281476 is a subjective opinion of poster.
Location
Kingman, Arizona
New Reviewer

My digital game won't start

I ordered a game got the conformation and it will not let me download it. It says I need tk purchase it and I already have.
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ID
#2280276 Review #2280276 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Microsoft took my money

I bought 2 things from the game I usually play almost everyday and the price for the rubies were 4.99 each and I never received my products. I'm very pissed off, and for you guys to change the phone system so you guys don't have to speak to the customers, I find that to be lazy as *** Taking our money and not giving us our *** I want my damn money back. My number 757324****.

User's recommendation: They are taking our money and not giving us what we purchased.

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ID
#2280121 Review #2280121 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund
New Reviewer

I was billed by mistake

Absolutely beyond frustrated at the lack of support. All I wanted was.to speak to a live person for help with my issue. I got the run around from a computer. And the online support doesn't do anything but glitch every time it says to speak to a live person sign in, and it continuously repeats itself. I am not getting the help I need. How can a company not have actual real people to help real people?????

User's recommendation: Wouldn't recommend. Not as long as you can't speak to a real lice representative.

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ID
#2280053 Review #2280053 is a subjective opinion of poster.
Pros
  • No pros so far
Cons
  • Poor service
Loss
$107
Preferred solution
Full refund
New Reviewer

Double billed

I was double charged on a purchase. I want to talk to a real person 858705****l
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ID
#2279953 Review #2279953 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$70
Preferred solution
Full refund