Microsoft
Reviews and Complaints
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Verified ReviewerIt is been a month and still haven't heard from anybody
I've been trying to redeem my points that I have build up for some coins for a game well you have to do I guess texting verification well I cannot do texting verification because the phone I have will not let me text it is retarded like that well it's not the phone it's an app called text now and you have to pay them $5 a code in order to get a code I'm not giving that cut me $5 of code when I'm already having troubles with that company anyway they offer you a give you a phone call verification I do that and nothing happens it tells me there is a problem with my account I contact them they say I get a message and automated message back saying they will be contacting me shortly that's been a month-and-a-half ago
Preferred solution: What I would like to get is a year subscription for Xbox game pass
User's recommendation: Do not get Microsoft Rewards
Absolutely horrible horrible communication
Preferred solution: I’d like to get help to send and receive emails. Your options are horrible, I can’t get any help, I’ve been through every step and options available. It’s been a few weeks now that I am unable to send them receive my emails.
User's recommendation: It’s absolutely impossible to speak to a customer service representative. I have never ever gone through so much steps and options to no avail. It’s been weeks now and I still cannot send or receive emails. I don’t know what to do, and they won’t help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sarasota, FloridaHave never resolved issue!!!!
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS WITH MICROSOFT!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot access my email account
- Difficulty in getting appropriate support
- Very poor online support that doesnt address issues
- No way to reach a person to solve problems
Preferred solution: Live help.
My email is not working
Preferred solution: Let the company propose a solution
User's recommendation: Use different provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jenkintown, PennsylvaniaCANT GET NO HELP
- Tech probs
Preferred solution: FIX MY ISSUE
User's recommendation: DO DONT RELY ON MICROSOFT TO CARE.
My email no work
Money taking out of my account
User's recommendation: Never
Can't speak to a live person
User's recommendation: Speak to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSerious Situation regarding Applied Minds, LLC Office 365 account
To Microsoft Office 365 Support,
I am the Vice President of Operations at Applied Minds, LLC. Im writing to notify you of a serious situation regarding our Microsoft Office 365 tenant, which has now been inaccessible to us for three full business days.
We have attempted to work with your customer support team to resolve this issue to no avail and unfortunately feel no closer to resolution despite the expense of many spent man-hours.
We need this issue resolved in great haste. Our business has been at a standstill for three business days. As you can imagine, the situation has become quite critical and needs to be escalated to solution ASAP.
From the Ticket details below and as Im sure you will see in your case notes, our IT Team has been told on numerous occasions that this high priority, company critical case is hours from completion, only for it to be transferred to a different department or engineer and the clock to reset. Additionally, my team has requested escalations, which they were told had been granted on at least 5 separate occasions, but to date we have still not received a call back from a supervisor or case manager.
I repeat, to date we still have not received a call back from a supervisor or case manager.
We now have three open tickets with no forward momentum in any direction.
Please help!
Earle Markes
T. Earle Markes
Vice President, Operations
Applied Minds, LLC
818-545-**** office
818-332-**** Tevana
Ticket details:
Our SSL Certificate used for SSO between OneLogin (Service Provider) and Microsoft Office 365 expired. Attempts to access our Tenant to update the certificate failed.
2/7/2022 @ 8:16am PST: Called Microsoft Customer Support to open a ticket. Ticket number 2961**** was created.
Microsoft Technician forwarded directions for connecting to Azure via PowerShell. We were unable to connect due to SSO token mismatch
2/7/2022 @ 12pm PST: Called Microsoft Customer Support to reiterate problem. We were told to wait for a call back
2/7/2022 Afternoon: Called Microsoft Customer Support several more time. Each time, told to wait for a call back
2/7/2022 @ 5:00pm PST: Called back to Microsoft Customer Support.
Told that the ticket had been closed. Requested the ticket continue to be worked on and had to re-explain the situation. Engineer concluded we would need to escalate to a different group. Assured us we would receive a call around 7:00pm PST, however, could be 24 to 28 hour delay.
2/7/2022 Night: No calls received
2/8/2022 @7:30am PST: Called Microsoft Product Support repeatedly for status and escalation.
Notes were added to the ticket, and told to wait for a call back.
2/8/2022 @ 11:30am PST: Ticket severity escalated for turnaround time of 2 hours. Ticket number 2965**** created.
2/8/2022 @ 12:30pm PST: Engineer called to gather information to verify our domain ownership. Told us they would transfer the call to the back end team for resolution within 1 hour
2/8/2022 @ 1:30pm PST: Engineer called to gather information to verify our domain ownership. Indicates previous engineer failed to validate domain ownership and ticket had been passed to another engineer rather than to back end support.
Worked with the engineer to verify domain ownership again
2/8/2022 @ 1:45pm PST: Engineer called to walk us through connecting to Azure via PowerShell (again). Attempt failed, and technician tried to tell us it was because we were entering a bad password. Reiterated that this had already been tried and we need the case to be transferred to back end team for tenant lockout. Told to wait 1 hour.
2/8/2022 @ 6:00pm 12:00am PST Still no call back.
Continued to call back every hour for update. Each time, told to wait for an engineer to call back
2/9/2022 @ 4:14 am PST: Two Engineers called and gathered all the required information to proceed to the next step. Say we should receive a call back within the next half hour and they will exclude the Global Admins from the security policy. Next contact will be via email
2/9/2022 @ 5:30am PST: No contact.
Sent an email to ask for status update. Received a call indicating there is a delay in the engineering group. Asked to wait for 1 to 2 hours.
2/9/2022 @ 10:16am PST: Engineer indicates that after looking into it, they have determined its not a tenant lockout situation. Case has been sent to Data Protection Engineers to create a Break Glass global admin account.
Should call back in about 30 minutes.
2/9/2022 @10:45am PST: No contact. Called Support to escalate. Told that the engineer was actively trying to call. Asked for supervisor.
Transferred to hold to wait for supervisor. Line hung up at 15 minutes.
2/9/2022 @ 11:25am PST: Called support again to escalate. Put on hold. Next person picked up the phone and then transferred call to Sorry, we are closed.
Please call back during business hours.
2/9/2022 @ 11:32am PST: Called support again to escalate. Put on hold and line hung up immediately.
2/9/2022 @ 11:47am PST: Called support again to escalate. Manager indicated there is nothing to do but wait for a call back.
Took name and phone number and assured call back within one hour.
2/9/2022@ 3:30pm PST: Called to create a new High Priority ticket. Ticket number 2966**** created.
2/9/2022 @ 4:28pm PST: No call back from Engineering or Customer Support
- It is big
- Very bad customer service response
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware that Customer's modus operandi seems to be to get you off the phone as quickly as possible whether or not your problem is solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toledo, OhioTried reaching out by internet, wouldn't work, tried calling to speak to a representative, automated anwering kept hanging up, is thier real people that can help me or not
- It used to be a good free reliable service
Preferred solution: help with my problem
User's recommendation: if you can't get help maybe it is time to change providers
Fraudulent account
User's recommendation: Run away
Recurring subscription
Unable to talk to a human, they "have moved customer service to on-line only".Never ever agree to a recurring billing subscription. You can never end it.
I have been billed for 5 years since I cancelled my subscription and retired. They keep billing and collecting $99.99 per year to my credit card. I have cancelled card twice and they continue to charge me. No human to speak to resolve.
AMEX says cannot help dispute or fraud as I cannot prove I cancelled subscription, as my old employer has the cancellation info and no longer in their files. Cancelled in 2016, 6 years ago.
I will never recommend them again. Their business customer no service is trashed.
Preferred solution: Full refund
User's recommendation: Never ever agree to a recurring billing subscription. You can never end it. I have been billed for 5 years since I cancelled my subscription and retired. They keep billing and collecting $99.99 per year to my credit card. I have cancelled card twice and they continue to charge me. No human to speak to resolve. AMEX says cannot help dispute or fraud as I cannot prove I cancelled subscription, as my old employer has the cancellation info and no longer in their files. Cancelled in 2016, 6 years ago. I will never recommend them again. Their business customer no service is trashed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOUTLOOK LOCK OUT
Preferred solution: Let the company propose a solution
User's recommendation: STAY AWAY FROM MICROSOFT
Product is useless if no customer service
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