Riley H Ozm

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Verified Reviewer

It is been a month and still haven't heard from anybody

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Microsoft - It is been a month and still haven't heard from anybody

I've been trying to redeem my points that I have build up for some coins for a game well you have to do I guess texting verification well I cannot do texting verification because the phone I have will not let me text it is retarded like that well it's not the phone it's an app called text now and you have to pay them $5 a code in order to get a code I'm not giving that cut me $5 of code when I'm already having troubles with that company anyway they offer you a give you a phone call verification I do that and nothing happens it tells me there is a problem with my account I contact them they say I get a message and automated message back saying they will be contacting me shortly that's been a month-and-a-half ago

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Loss:
$1000

Preferred solution: What I would like to get is a year subscription for Xbox game pass

User's recommendation: Do not get Microsoft Rewards

Elvira P Zcc
map-marker Florence, Arizona

Absolutely horrible horrible communication

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I have tried for weeks now to be able to login to check my emails. With no success no no Success. With all the steps that I've followed I'm still unable to log into my email that I have used for more than 10 years. I have no idea why it stopped, I shouldnt have to pay or go through the trouble and stress that Im going through.
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Preferred solution: I’d like to get help to send and receive emails. Your options are horrible, I can’t get any help, I’ve been through every step and options available. It’s been a few weeks now that I am unable to send them receive my emails.

User's recommendation: It’s absolutely impossible to speak to a customer service representative. I have never ever gone through so much steps and options to no avail. It’s been weeks now and I still cannot send or receive emails. I don’t know what to do, and they won’t help me

Michele G Eia

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Verified Reviewer
| map-marker Sarasota, Florida

Have never resolved issue!!!!

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I have an unauthorized charge on my CC from Microsoft Xbox. After hours of trying to reach them, I still have never talked to or chatted online with anyone!!!
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Loss:
$43

Preferred solution: Full refund

User's recommendation: DO NOT DO BUSINESS WITH MICROSOFT!!!!

Craig R Wol

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Verified Reviewer

Cannot access my email account

Awful. Just awful. Buying a new phone and expecting my data to be imported has been a study in aggravation. Most aggravating is that around a month or so ago, on my previous phone, I changed contact info from a phone from 20+ years ago. I must wait 30 days for implementation. NOW, with the new phone, all contacts and my 23-year-old Hotmail account is in a twilight zone. ZERO help from Microsoft.
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Cons:
  • Difficulty in getting appropriate support
  • Very poor online support that doesnt address issues
  • No way to reach a person to solve problems

Preferred solution: Live help.

Marie W Qdr
map-marker Hudsonville, Michigan

My email is not working

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They did nothing to help me with my issues and the computer answering ended my call. There was no assistance!
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Preferred solution: Let the company propose a solution

User's recommendation: Use different provider

Shavonne S Tcp

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Verified Reviewer
| map-marker Jenkintown, Pennsylvania

CANT GET NO HELP

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There's nothing worse than a company that doesn't value their customers enough to ensure they receive adequate support. I can't believe this filthy rich company just said to *** with what should be their most prized posession... customers.
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Cons:
  • Tech probs

Preferred solution: FIX MY ISSUE

User's recommendation: DO DONT RELY ON MICROSOFT TO CARE.

Jordany M Pxn
map-marker Bridgewater Township, New Jersey

My email no work

my account someone stole my information i need to get my account back. and I have a new cell phone number and now I can't restore my account
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Anonymous
map-marker Tucker, Georgia

Money taking out of my account

On Aug 8 or 9 they took money out of my account that I didnt authorize I cancelled that a year ago plus you cant talk to anyone everything is computerized. Its wrong for Microsoft to go into customers account without authorization
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User's recommendation: Never

Anonymous
map-marker Lodi, California

Can't speak to a live person

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BitLocker is up and my pc won't allow me to type alpha letters in - as the Key shows numerical and alpha letters. My pc is useless. Need to speak to a live person. I'm using my backup pc now.
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User's recommendation: Speak to a live person

Earle M Jpc

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Verified Reviewer

Serious Situation regarding Applied Minds, LLC Office 365 account

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To Microsoft Office 365 Support,

I am the Vice President of Operations at Applied Minds, LLC. Im writing to notify you of a serious situation regarding our Microsoft Office 365 tenant, which has now been inaccessible to us for three full business days.

We have attempted to work with your customer support team to resolve this issue to no avail and unfortunately feel no closer to resolution despite the expense of many spent man-hours.

We need this issue resolved in great haste. Our business has been at a standstill for three business days. As you can imagine, the situation has become quite critical and needs to be escalated to solution ASAP.

From the Ticket details below and as Im sure you will see in your case notes, our IT Team has been told on numerous occasions that this high priority, company critical case is hours from completion, only for it to be transferred to a different department or engineer and the clock to reset. Additionally, my team has requested escalations, which they were told had been granted on at least 5 separate occasions, but to date we have still not received a call back from a supervisor or case manager.

I repeat, to date we still have not received a call back from a supervisor or case manager.

We now have three open tickets with no forward momentum in any direction.

Please help!

Earle Markes

T. Earle Markes

Vice President, Operations

Applied Minds, LLC

818-545-**** office

818-332-**** Tevana

Ticket details:

Our SSL Certificate used for SSO between OneLogin (Service Provider) and Microsoft Office 365 expired. Attempts to access our Tenant to update the certificate failed.

2/7/2022 @ 8:16am PST: Called Microsoft Customer Support to open a ticket. Ticket number 2961**** was created.

Microsoft Technician forwarded directions for connecting to Azure via PowerShell. We were unable to connect due to SSO token mismatch

2/7/2022 @ 12pm PST: Called Microsoft Customer Support to reiterate problem. We were told to wait for a call back

2/7/2022 Afternoon: Called Microsoft Customer Support several more time. Each time, told to wait for a call back

2/7/2022 @ 5:00pm PST: Called back to Microsoft Customer Support.

Told that the ticket had been closed. Requested the ticket continue to be worked on and had to re-explain the situation. Engineer concluded we would need to escalate to a different group. Assured us we would receive a call around 7:00pm PST, however, could be 24 to 28 hour delay.

2/7/2022 Night: No calls received

2/8/2022 @7:30am PST: Called Microsoft Product Support repeatedly for status and escalation.

Notes were added to the ticket, and told to wait for a call back.

2/8/2022 @ 11:30am PST: Ticket severity escalated for turnaround time of 2 hours. Ticket number 2965**** created.

2/8/2022 @ 12:30pm PST: Engineer called to gather information to verify our domain ownership. Told us they would transfer the call to the back end team for resolution within 1 hour

2/8/2022 @ 1:30pm PST: Engineer called to gather information to verify our domain ownership. Indicates previous engineer failed to validate domain ownership and ticket had been passed to another engineer rather than to back end support.

Worked with the engineer to verify domain ownership again

2/8/2022 @ 1:45pm PST: Engineer called to walk us through connecting to Azure via PowerShell (again). Attempt failed, and technician tried to tell us it was because we were entering a bad password. Reiterated that this had already been tried and we need the case to be transferred to back end team for tenant lockout. Told to wait 1 hour.

2/8/2022 @ 6:00pm 12:00am PST Still no call back.

Continued to call back every hour for update. Each time, told to wait for an engineer to call back

2/9/2022 @ 4:14 am PST: Two Engineers called and gathered all the required information to proceed to the next step. Say we should receive a call back within the next half hour and they will exclude the Global Admins from the security policy. Next contact will be via email

2/9/2022 @ 5:30am PST: No contact.

Sent an email to ask for status update. Received a call indicating there is a delay in the engineering group. Asked to wait for 1 to 2 hours.

2/9/2022 @ 10:16am PST: Engineer indicates that after looking into it, they have determined its not a tenant lockout situation. Case has been sent to Data Protection Engineers to create a Break Glass global admin account.

Should call back in about 30 minutes.

2/9/2022 @10:45am PST: No contact. Called Support to escalate. Told that the engineer was actively trying to call. Asked for supervisor.

Transferred to hold to wait for supervisor. Line hung up at 15 minutes.

2/9/2022 @ 11:25am PST: Called support again to escalate. Put on hold. Next person picked up the phone and then transferred call to Sorry, we are closed.

Please call back during business hours.

2/9/2022 @ 11:32am PST: Called support again to escalate. Put on hold and line hung up immediately.

2/9/2022 @ 11:47am PST: Called support again to escalate. Manager indicated there is nothing to do but wait for a call back.

Took name and phone number and assured call back within one hour.

2/9/2022@ 3:30pm PST: Called to create a new High Priority ticket. Ticket number 2966**** created.

2/9/2022 @ 4:28pm PST: No call back from Engineering or Customer Support

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Pros:
  • It is big
Cons:
  • Very bad customer service response

Preferred solution: Deliver product or service ordered

User's recommendation: Be aware that Customer's modus operandi seems to be to get you off the phone as quickly as possible whether or not your problem is solved.

Richard T Idv

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Verified Reviewer
| map-marker Toledo, Ohio

Tried reaching out by internet, wouldn't work, tried calling to speak to a representative, automated anwering kept hanging up, is thier real people that can help me or not

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Think I got slammed, and can't get some of the answers from the Microsoft site to work, keeps saying that I need to aswer questions I answered
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Loss:
$248
Pros:
  • It used to be a good free reliable service

Preferred solution: help with my problem

User's recommendation: if you can't get help maybe it is time to change providers

Anonymous
map-marker West Valley City, Utah

Fraudulent account

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Someone is charging my account with $299.99 for wondowsvprogrsm I never ordered or authorized. Microsoft is doing absolutely nothing about it.
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User's recommendation: Run away

Pamela W Tsa
map-marker Atlanta, Georgia

Recurring subscription

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Unable to talk to a human, they "have moved customer service to on-line only".Never ever agree to a recurring billing subscription. You can never end it.

I have been billed for 5 years since I cancelled my subscription and retired. They keep billing and collecting $99.99 per year to my credit card. I have cancelled card twice and they continue to charge me. No human to speak to resolve.

AMEX says cannot help dispute or fraud as I cannot prove I cancelled subscription, as my old employer has the cancellation info and no longer in their files. Cancelled in 2016, 6 years ago.

I will never recommend them again. Their business customer no service is trashed.

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Loss:
$500

Preferred solution: Full refund

User's recommendation: Never ever agree to a recurring billing subscription. You can never end it. I have been billed for 5 years since I cancelled my subscription and retired. They keep billing and collecting $99.99 per year to my credit card. I have cancelled card twice and they continue to charge me. No human to speak to resolve. AMEX says cannot help dispute or fraud as I cannot prove I cancelled subscription, as my old employer has the cancellation info and no longer in their files. Cancelled in 2016, 6 years ago. I will never recommend them again. Their business customer no service is trashed.

Jerry F Shx

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Verified Reviewer

OUTLOOK LOCK OUT

MICROSOFT IS FULL OF CRAP, I HAVE BEEN LOCKED OUT OF EMAILS FOR THE 3RD TIME THIS WEEKEND. NOW WILL NOT LET ME CONTINUE AFTER I GET CODE.
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Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY FROM MICROSOFT

Jerline Pvu
map-marker Dallas, Texas

Product is useless if no customer service

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Customer service does not exist. I need access to my account. I only get automated recordings on a phone tree that will give all the same online websites that does not register the account I can not access to rectify the issue..
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