Unclaimed
Microsoft
Reviews and Complaints
7M
CLAIMED LOSSES
3.5K
TOTAL REVIEWS
270K
PAGE VIEWS
21
ISSUES RESOLVED
Microsoft Net Promoter Score (NPS)
-73
low
NPS
-100
100
- 12% Promoters
- 3% Passives
- 85% Detractors
Microsoft's estimated NPS of -73 considered to be low. 12% of users would likely recommend Microsoft to a friend or colleague.
Customer Satisfaction
Microsoft Reviews
New Reviewer
Cause microsoft has locked me out on my laptop
I don't fricking want to write a review anymore . fix my problem .Ive spent three hour's typing you people about the problem . Unblock my account . Or have someone call me at this number that can fix the problem that is microsofts fault .
ID
Preferred solution
Unblocked from my Microsoft account
New Reviewer
Cannot access Hotmail account
I was warned my account was full but did not see how to contact to resolve - now I am unable to send or receive and my mailbox is empty.
ID
Location
Miami, Florida
Loss
$20000
Preferred solution
My Hotmail account repaired
New Reviewer
Cancel subscription
They give a phone and this phone dont anserw. Its ocuppied. I want to talk with a representative. You can call me 1-78*-***-****.
ID
Location
Hollywood, Florida
Loss
$78
Preferred solution
Full refund
New Reviewer
Customer service review
I can not use Microsoft apps in my CP. Paying a subscription, try for weeks to contact a person from Microsoft, but there is none. Beware, is you need to talk or request personalize guide from the company, there is none. For sales, there is a lot of help.
User's recommendation: Impossible to obtain help fromsomeone from microsoft.
ID
Location
Saratoga Springs, Utah
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmail Folders
I have lost all of the information (emails) that I had stored in my folders. Are you able to help me restore my folders via explanation on email response or calling me on my phone?
ID
Location
Mcallen, Texas
Preferred solution
My lost emails restored.
New Reviewer
Poor customer service
I had several fraudulent charges on my bank account someone was making through microsoft. Called microsoft to get it resolved and they hung up on me all three times I spoke with someone. I was told there was nothing they could do and was hung up on, I asked for a manager and hot hung up on the second time, the third I called because I was hung up on other times and was hung up on after they said they would look into it. I have never been so disgusted with a company ever in my life. I would never in my life again buy anything microsoft or xbox.
User's recommendation: Do even bother with customer service, they wont help you and will disrespect you as a customer.
ID
Cons
- Untruthfulness
Loss
$250
Preferred solution
Let the company propose a solution
Need help removing security code phone numbee
They Do Not Have A Live Customer Service for Personal Accounts and Refer You To A Lame Recovery Form Asking You Questions You No Longer Remember
User's recommendation: Please Be Careful When Choosing Microsoft Accounts for Personal Emails.
ID
Cons
- Microsoft mistakenly believes everyone is tech savvy
- Poor tech support
Preferred solution
Hopefully To Regain Access To My Account By Updating My Phone Number
New Reviewer
Security
My issue was about security if somebody logged into my account. The automatic system doesnt even recognize that. The only thing I was resolved and getting is an Xbox number. Very upset. Somebody has been hacking into my account and theres nobody there to answer the question.
ID
Location
Boynton Beach, Florida
New Reviewer
Scammed
My account was charged $399.99. I was receiving help from one of your remote agent. I entered an incorrect amount over the deducted amount. I was asked to get a gift card to replace the amount. Call me now, please. I need to talk to a representative. 918-520-****
ID
Preferred solution
Help with this issue
MS Teams app support for IOS 12.5.5 software
To whom it may concern, Greetings & have a nice 2022... I am an iphone user with iOS 12.5.5 version. When I want to install MS Teams on my phone, I get the message of "this application requires IOS 14.0 or later". In this case I cannot install the software. If you have an MS Teams software that works with old IOS versions, can I ask for the link etc? Thank you. Kerem Alpay
ID
Location
Izmir, Izmir
Preferred solution
Let the company propose a solution
New Reviewer
I don't believe I have ever encountered anything so agervating except for the Democrat party.
My email has a problem, I don't remember my Microsoft password and you refuse to accept my information. I want my email fixed. NOW!!!!!
User's recommendation: stay away from Microsoft.
1 comment
ID
Location
Fort Smith, Arkansas
Preferred solution
I need my email repaired.
New Reviewer
My email has been block
Cannot get my mails saying cannot be downloaded, every time a pop up saying enter the pass word for deep-diving@***.com which is my email address, I enter the password many times and still not working, I need my email address to be resolved
ID
Location
Castries, Castries
Refund money
Why won't anybody connect with me I call and send emails I want a refund now call me 334-313-**** now
ID
Location
Forsyth, Georgia
New Reviewer
Redeemed an Xbox gift card in error
I purchased an Xbox digital gift card from Amazon. I followed the directions and the gift card went in my Microsoft account. I didnt mean to do this. It was supposed to be a birthday gift for my grandson. I want a refund of the $50
ID
Loss
$50
Preferred solution
Full refund
New Reviewer
Very important about my email
I have received 2 emails that someone has tried to change my password for my Microsoft account. I am trying to find out if these are legit emails, or spam/phishing attempts. There were links in the emails that I do not want to click.
User's recommendation: Use a different product.
ID
Location
Tacoma, Washington
Preferred solution
Support over the phone.
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Microsoft
Funny, well your democracy party thing at least.reference