Microsoft
Reviews and Complaints
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Verified ReviewerAccount stole.
- Good services
- Horrible customer responses and abilities to access
Preferred solution: Apology
I can't redownload Word doc nor sign in after purchase
A suspicious log in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redmond, WashingtonHorrible I need a live person
- Not being able to speak to a live person
Preferred solution: Full refund
User's recommendation: Never
Locked out of my account
I was locked out of my account yesterday for an unknown reason. I attempted to reset a password for my account and was able to by Apple receiving a recovery code; however, my new password never worked.
I attempted to reset my account password again, and this time and any subsequent times after that I have not received my recovery code to my account-associated email or phone number. What kind of junk is this Microsoft service? Every time I try calling them, the automated assistant keeps redirecting me to their online instructions to reset my password.
Microsoft, if people are spending time calling you it means that your other options do not work!!! Pick up the phone and provide the service you promised to deliver.
- Not a safe product to use
Preferred solution: need my account access to be restored in a timely fashion
User's recommendation: buy Apple people and avoid Microsoft edge and Microsoft office. A piece of junk both of them along with the cloud fraudulent activity allowing for hacking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError message
Preferred solution: An opportunity to warn others and inform Microsoft of imposters
Billing
Microsoft does not have live support agents when needed and Microsoft account don't have solutions to add other ways to sign into account and to update phones numbers
I have tried the online and it’s not working I need to speak to a human
Hacked account, locked out
Received email that someone from Russia log into an old account that I know longer use
Customer service support
Your employee was very rude to me his name is Kevin
Windows defender trogan spyware
Preferred solution: Inability to contact for any support whatsoever that isn't a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get help
Preferred solution: Help
User's recommendation: Correct phone number
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You want to call someone. How will they know that you aren't the same conspirators that you allowed to compromise your security ?
How do you expect to prove that it's even you ? If everything were handled by phone calls, someone who doesn't like you could disconnect your electricity, gas, telephone then order up a bunch of expensive stuff, cancel your manicure appointment, anything.