Jamieson G

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Verified Reviewer

Account stole.

My Xbox account was stolen and my email as well I want this resolved or the account banned have been a customer for a long time and Xbox basically said they didnt care no matter the proof. If I do not get a response I will go to a legal approach on the matter. The Xbox tag was Odinswarrior265 not sure if its the same but it needs to be banned that was my stolen account.
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Pros:
  • Good services
Cons:
  • Horrible customer responses and abilities to access

Preferred solution: Apology

Dlyn Jazmin W
map-marker Seattle, Washington

I can't redownload Word doc nor sign in after purchase

Is there a reason as to why I can't talk to someone about my technical problem? like why am i spending 5HOURS trying to sign in? why do I have to repurchase something I already bought? why can't I sign in to download what ALREADY bought? why is it that every number I call it's 'you can go online to fix your problem. good bye' excuse you, NOTHING IS FIXED!!! I'm so pissed off, I'm seriously considering just asking my lawyer to figure how to get my damn money back! it should not take me nearly 2 hours to contact a LIVING HUMAN BEING.
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Anonymous
map-marker Charlotte, North Carolina

A suspicious log in

An unusual activity was logged in to my Microsoft account from Russia/Moscow and that wasnt me it happened more than once and today I gotten an alert that the same person logged in to my Microsoft account
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Cathy H Sse

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Verified Reviewer
| map-marker Redmond, Washington

Horrible I need a live person

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Horrible service I need to speak to a live person-this is ridiculous having to write online horrible
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Loss:
$110
Cons:
  • Not being able to speak to a live person

Preferred solution: Full refund

User's recommendation: Never

Oksana K Sum

Locked out of my account

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I was locked out of my account yesterday for an unknown reason. I attempted to reset a password for my account and was able to by Apple receiving a recovery code; however, my new password never worked.

I attempted to reset my account password again, and this time and any subsequent times after that I have not received my recovery code to my account-associated email or phone number. What kind of junk is this Microsoft service? Every time I try calling them, the automated assistant keeps redirecting me to their online instructions to reset my password.

Microsoft, if people are spending time calling you it means that your other options do not work!!! Pick up the phone and provide the service you promised to deliver.

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Cons:
  • Not a safe product to use

Preferred solution: need my account access to be restored in a timely fashion

User's recommendation: buy Apple people and avoid Microsoft edge and Microsoft office. A piece of junk both of them along with the cloud fraudulent activity allowing for hacking

Julia M Iiq

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Verified Reviewer

Error message

I want to report a scam that I unfortunately fell for with a group that made it look like they were from Microsoft. Where can I report this?
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Loss:
$500

Preferred solution: An opportunity to warn others and inform Microsoft of imposters

Anonymous
map-marker Whitsett, North Carolina

Billing

I have several charges on my bank account to Microsoft that I DID NOT AUTHORIZE..thank you in advance for looking into this issue for me
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Anonymous
map-marker Ardmore, Oklahoma

Microsoft does not have live support agents when needed and Microsoft account don't have solutions to add other ways to sign into account and to update phones numbers

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Microsoft account is not allowing me to sign into my account with my phone number and email address.
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Aundray Qcz
map-marker Indianapolis, Indiana

I have tried the online and it’s not working I need to speak to a human

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Ive been locked out of my Hotmail account and I need help!!! I have tried doing it online and its not working. I need to be able to speak to a human being that can walk me through what needs to be done I have tried everything that it says online. Ive even contacted IT people that I know that work in the IT industry and they say I have to call for help
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Anonymous
map-marker Willmar, Minnesota

Hacked account, locked out

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They did nothing about it... didn't even seem to care that my account had been hacked and did nothing to help me get account access back.
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Junnie Aiz
map-marker Warren, Michigan

Received email that someone from Russia log into an old account that I know longer use

Not happy with my account not being secure and unable to connect with someone in person regarding my issue
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1 comment
Guest

You want to call someone. How will they know that you aren't the same conspirators that you allowed to compromise your security ?

How do you expect to prove that it's even you ? If everything were handled by phone calls, someone who doesn't like you could disconnect your electricity, gas, telephone then order up a bunch of expensive stuff, cancel your manicure appointment, anything.

Anonymous
map-marker Winter Park, Florida

Customer service support

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I am having problem with technical aspects of the calendar portion of Outlook. I attempt to import from file and it does not work. So far I have not been able to contact any technical support. All I get is request to buy what I have had for years, but now it is not working and you are not providing any support.
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Anonymous
map-marker Springfield, Ohio

Your employee was very rude to me his name is Kevin

He told me that he was not refunding my money and hung up on me and told me that I cannot talk to any kind of manager several times
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Alexandra B Ocd

Windows defender trogan spyware

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I am disgusted !!! Unable to reach any assistance, this is scary!! Identity theft trogan spyware, unauthorized ip address remotes access. Zero help in a situation that requires only chat support when there is a clear server takeover.
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Loss:
$10000

Preferred solution: Inability to contact for any support whatsoever that isn't a scam

Elizabeth H Gpp

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Verified Reviewer

Can’t get help

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Tried reaching customer service cant get anyone I dont have a computer and message said no live agent so how do I reach someone
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Preferred solution: Help

User's recommendation: Correct phone number

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