Anonymous
map-marker Chesapeake, Virginia

My computer and password

My computer is locked My kids was with me over the holiday and they locked my computer because they forgot the password I forgot the password I cannot remember it I tried to reset it and I cannot remember most of the information cuz it's a long time now I have valuable stuff on my computer that I need to access now I cannot access it because I submit for password reset and now I've been locked out and there's no number for me to call Microsoft to get it resolved I will never use Microsoft again in my life never never never again
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Steve B Dtx

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Verified Reviewer

Locked out

I am locked out of my laptop due to someone changing my password without my permission I use my laptop daily
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Preferred solution: My laptop to be unlocked

Rj W Iul

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Verified Reviewer

Stop payment

Yall didn't help me in anyway I'm still trying to fix it I made a double purchase on game and didn't mean to,trying to stop the second transaction from coming out my account
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Preferred solution: Full refund

Robert G Npn
map-marker Atlanta, Georgia

I can’t get a product key and I have been trying for an hour and this is ridiculous. An idiotic

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Not being able to get customer support for an incredibly simple question. Even your complaint form is annoying.
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User's recommendation: By Apple

Olivert C

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Verified Reviewer
| map-marker Orlando, Florida

I don’t have the phone number for a decade and you don’t give me access to have a recovery password

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Microsoft - I don’t have the phone number for a decade and you don’t give me access to have a...
Need to create a recovery password to access my account, I have been try to get this done yesterday, its frustrating for my kids not to be able to use their computer
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Cons:
  • Absolutely no customer service

Preferred solution: Apology

Barry S Caq

Issues with 2 Step verification. Won't give me Security Code to turn off

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Trying to speak with a human being instead of a computer person. Being disconnected constantly. Need help right now urgently. Please help me.
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Cons:
  • Getting disconnected constantly

Preferred solution: Speak with a live person in Customer Support, Please.

Fallon F Lox

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Verified Reviewer

Recover my email address

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I need to recover my Hotmail address of Fallon.flaherty@***.com. It was taken from me. This has pissed me off
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Preferred solution: My hotmail account address back

Shawn H Hdw
map-marker New York, New York

My computer is not working

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Microsoft - My computer is not working
people need to pick up the damn phone windows 11 messed up my computer u stop windows 10 updates this is what happens thanks a lot
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Anonymous
map-marker Doylestown, Pennsylvania

Discount

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No one has gotten back to me yet? i have tried multiple times to seek help and no assistance has been provided.
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User's recommendation: No help from Microsoft

Anonymous
map-marker Port Saint Lucie, Florida

Locked out of account

My Sons Account was hacked and the password was changed so we can longer access his email or game account
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Coral Xox
map-marker Seattle, Washington

Account

*** your god damn automated *** NOBODY WANTS TO LISTEN TO A COMPUTER!!! Connect me to a human bot a machine
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Jaquan B Zfj

Can't log in

Ive been trying to log in for hours and your support system sucks Ive been out of this email for quite some time
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Cons:
  • No support at all

Preferred solution: Deliver product or service ordered

Ryenn Vzp

Having difficulties installing Microsoft 364

I would like to speak to a representative via phone rather than being assisted by text to help me install Microsoft 365!
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Preferred solution: assistants to install Microsoft 365

Anonymous
map-marker Saint Petersburg, Florida

Follow up further epic service fail by MS

MS responded to just go to support website which had already failed to understand issue and failed to resolve
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User's recommendation: Limit you accounts and hope for best because of epic time kill and frustration to get any real support

Eric M Sdq

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Verified Reviewer

Billing questions

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I was charged 3 times for a product that I never received!!!...customer service is completely nonexistent
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Loss:
$33
Cons:
  • Naa

Preferred solution: Full refund

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