Microsoft Complaints and Reviews

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Main address: Scottsdale Fashion Square Mall7014 E Camelback Rd , Suite#1288 85251 Scottsdale AZ
1-800-MICROSOFT (800-642-7676), ,
  • 115 complaints
  • $19.8K claimed losses
  • $172 average
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  • Oct 14
  • Software
  • Incompetent Technical Support
  • 7

I purchased a new laptop and Microsoft Office from a retailer. After starting the new computer and connecting to the internet, I tried to download Microsoft Office from their website. After I entered the license key, a message appeared on my screen that the key was not activated and that I needed to call 877 847 0222 to activate the product. The person that answered used the Microsoft name... Read more

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  • Oct 10
  • Software
  • Microsoft System Upgrade
  • 7

I am an exceptionally unhappy MicroSoft support customer. After a system upgrade, there were problems. Corrupt .dll’s, missing drivers that couldn’t be found, and so on. I contacted MicroSoft support. The first person said they would send me an email with directions on how to correct the corrupt .dll’s. I got an email with an article describing what could corrupt .dll’s, nothing on how to fix... Read more

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  • Sep 29
  • Software
  • Saint Joseph, Missouri
  • Microsoft Word 2010
  • 16

For several months I have attempted to get Microsoft to allow me to edit my own files in word 2010. I keep getting a "Read Only" file and cannot change it to a file I can edit. I have Googled solutions on word 2010 and none worked for me. I was in a chat room with MS but they disconnected before we were finished because I didn’t reply within 3 minutes. I was pushed off to a third party tech... Read more

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  • Sep 24
  • Software
  • Incompetent Tech Support
  • 11

I bought a 1 year maintenance contract from Microsoft. .i worked with one of your technicians yesterday 9/24 for 2 -3 hours because i could not get into my excel spreadsheets . he reinstalled my excel program . He lost all my saved data that was on those spreadsheets that was added and saved in the last 2 months . I cannot get into some of these excel spreadsheets today , i called 3 times talked... Read more

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  • Sep 13
  • Software
  • Surface Pro 2
  • 15

I'll be fairly short and straightforward. I've paid £850 for this machine and a few accessories (keyboard and mouse). A complete scan. After less than 2 months, it doesn't work properly anymore and I'm left with a very expensive brick. Only some of the few bugs: Impossible to connect to some WiFi networks (for me, it's the 2.4 ghz), doesn't shut down properly, randomly reboots without even... Read more

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  • Sep 09
  • Software
  • Lombard, Illinois
  • Unreachable Customer Service
  • 43
Microsoft - very poor customer service!! keeps hanging up. UNPROFESSIONAL
1 of 2

Hello my names Edita Toric I'm writting because I either want to sue or get someone fired because I never in my life felt so disrespected, I don't know who exactly is responsible for this but I have a number! It started off with my computer acting up because it might have a virus and it's not working right at all so I call this number it provided me with (855) 562-0328 and every time I call the... Read more

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  • Aug 24
  • Computers
  • Office Re-Downloading
  • 18

Get this for service...we had a new hard drive put in our computer. I went on to the Microsoft site to re-download Office. I had purchased it in 2011. I still have the emailed receipt. The Microsoft site indicated it did not keep records prior to 2012. I checked with three Microsoft people on the Chat help and then rang Microsoft and they all confirmed that they have not kept a record because it... Read more

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  • Jun 25
  • Software
  • Redmond, Washington
  • Stolen Computer Software
  • 27

This case can also viewed by clicking on: or www.TheftCase.Com or Yes, I am formerly commander and director Rapaport of the CIA. The Central Intelligence Agency fired me so that they could get away with bank frauding me for money I made writing small parts of microsofts product line and for money I made writing various movies, without being prosecuted. ... Read more

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  • Jun 16
  • Internet
  • Hotmail Email Accounts
  • 29

My hotmail account is my property. My livelyhood and my personal day to day associations depend on email communications. Microsoft commandeered hotmail and proceeded to run it into the ground. Now many people are receiving important email that they cannot access. How does Microsoft do these negligent things with impunity? They should be liable and held accountable. Are they so all powerful that... Read more

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  • May 25
  • Software
  • Edmonton, Alberta
  • Window 7 Ultimate
  • 1
  • 1
  • 33

Microsoft discontinued support for XP so that they could once again steal more money from the people who support them and their phony operation and so I was foolish enough to buy window 7 ultimate big mistake. I installed the new software and with that the headaches began I called Microsoft several times got hung up on they tried to make me pay for support for a brand new operating system they... Read more

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