Microsoft Complaints and Reviews

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  • May 22
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Santa Ana, California
  • Windows Phone
  • 6
  • REVIEW RATING 4/5

I just had a very frustrating and useless waste of 2 hours during my second time trying to get my phone replaced. I bought the 1520 Lumina from Microsoft with the warranty. Naturally I dropped it and cracked the screen. Visit one- we don't have the phone anymore. You can choose a cheaper phone or wait until a new one comes out. A few days later I received a call that one had come in. I went... Read more

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  • May 21
  • Laptops and Tablets
  • Puyallup, Washington
  • Surface Pro 3
  • 2
  • REVIEW RATING 4/5

I just perched a surface Pro 3. I call tech support because I had a few question. easy stuff, like I cant see my Drop Box in the attach file window. yesterday I call because I was having problem with my e-mail. in both cases tech support was more of a problem than the challenges I was having with the Surface. worst tech support I have ever had. with know support to be had. I am taking the Surface... Read more

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I contacted microsoft to help me clean my lap top their technicans took over a month to try and fix the damage they caused then told me i had to pay to have the damage they did fixed or they could sell me another lap top Add comment

  • Jan 15
  • Software
  • Lebanon, New Hampshire
  • Microsoft Lifecam
  • 31
  • REVIEW RATING 4/5

Consumer's Original Complaint : I purchased a Microsoft Lifecam for $100 and when it just stopped working well within the warranty stage, I called microsoft (1.5hrs later on hold) I was lucky enough to talk to someone I could not understand. After a long grueling informational conversation, the rep explained they were out of the Full 1080 p cams and would have to make me settle for a junk $39 cam... Read more

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  • Nov 23, 2014
  • Software
  • Brooklyn, New York
  • Microsoft Software
  • 22
  • REVIEW RATING 3/5

Well, it's finally dawned on me. I didn't realize that the newest line of Microsoft software is actually the new Gruber line of software. Apparently, just like Jonathan Gruber recognized that voters are *** to know what laws are good for them, Microsoft has embraced the belief that users are too *** to know what's good for them. In accord with such belief, Microsoft now designs software to... Read more

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  • Nov 18, 2014
  • Software
  • Garner, North Carolina
  • Team Foundation Server
  • 16
  • REVIEW RATING 4/5

Called Pre-Purchase Tech Support. Needed know about Team Foundation Server. They kept reading off the script. After asking me a bunch of questions they would end up forwarding me to someone else. Why, they did not have enough product knowledge to leave the script and help me out. Seven iterations of that. Called Corporate Office for direction. Receptionist knew what I was trying to accomplish.... Read more

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  • Oct 14, 2014
  • Software
  • Incompetent Technical Support
  • 1
  • 1
  • 133
  • REVIEW RATING 4/5

I purchased a new laptop and Microsoft Office from a retailer. After starting the new computer and connecting to the internet, I tried to download Microsoft Office from their website. After I entered the license key, a message appeared on my screen that the key was not activated and that I needed to call 877 847 0222 to activate the product. The person that answered used the Microsoft name... Read more

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  • Oct 10, 2014
  • Software
  • Microsoft System Upgrade
  • 38
  • REVIEW RATING 4/5

I am an exceptionally unhappy MicroSoft support customer. After a system upgrade, there were problems. Corrupt .dll’s, missing drivers that couldn’t be found, and so on. I contacted MicroSoft support. The first person said they would send me an email with directions on how to correct the corrupt .dll’s. I got an email with an article describing what could corrupt .dll’s, nothing on how to fix... Read more

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  • Sep 29, 2014
  • Software
  • Saint Joseph, Missouri
  • Microsoft Word 2010
  • 2
  • 2
  • 28
  • REVIEW RATING 5/5

For several months I have attempted to get Microsoft to allow me to edit my own files in word 2010. I keep getting a "Read Only" file and cannot change it to a file I can edit. I have Googled solutions on word 2010 and none worked for me. I was in a chat room with MS but they disconnected before we were finished because I didn’t reply within 3 minutes. I was pushed off to a third party tech... Read more

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  • Sep 24, 2014
  • Software
  • Incompetent Tech Support
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

I bought a 1 year maintenance contract from Microsoft. .i worked with one of your technicians yesterday 9/24 for 2 -3 hours because i could not get into my excel spreadsheets . he reinstalled my excel program . He lost all my saved data that was on those spreadsheets that was added and saved in the last 2 months . I cannot get into some of these excel spreadsheets today , i called 3 times talked... Read more

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