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1.6 Based on 62 reviews
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  • Customers like
    • Windows version 7 3
    • Surface when it actually worked 1
    • Windows up to version 7 1
  • Customers don't like
    • Poor service 6
    • Series of many service shut outs 6
    • Tech suport was very bad 6
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i sent surfaace Service Request Number: 1347324489. your said that Your item will be reviewed by our exchange center and a replacement will be processed. but they made nothing and they sent back. they didnt make any explanation and my surface was out of warranty. Why did they expire my device warranty. they didnt explain to me. I wish i didnt buy surface. battery was deactive in 2 months windows community said that If the screen is cracked,... Read more

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I recently had a not so great experience with the customer service regarding a replacement band. My band was defective and I sent it back in order for it to be fixed or replaced. Per the instructions of Microsoft, I packed up my band and my charger. My replacement band just arrived with no charger. I contacted their support team and learned that the best they can offer is a free order for a replacement charger that will be processed in 5 - 10... Read more

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The *** at the Microsoft Galleria seems more interested in talking to each other that addressing tech problems. Every tech problems is a surprised and they blame your hardware. Despite a multitude of web sites discussing Win 10 problems, the *** look you in the face and say they never heard of any problems with Win 10. Time to migrate to Mac. Even though three *** techs were standing around talking to each other, I was given an appointment... Read more

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Rang microsoft official site to correct a problem with office. During the time that the staff member accessed our computer with our permission but when the call cut out he rang back. I noticed that he had opened a file that had personal info. in it without permission. He also wanted to know my age and pestered me to purchase a service I did not need. Didn't think about it until later when I noticed access was still open. Had to get my... Read more

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For quite a while, I had been declining the update to Windows 10 on my Dell laptop, which was about 2 years old. It worked just fine for a 2-year old PC. This April, Microsoft forced the update, and it destroyed my computer. After the update, I opened my laptop and received a message that said some like, "Congratulations, you've been upgraded to Windows 10" and this is the last thing the computer said. It would never boot up after that. I kept... Read more

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A person working for Microsoft is hacking my computer through DEVICES....where they have added their phone onto my computer as well as blocking factory reset functions. For months now, EVER SINCE I refused to have Windows 10 downloaded by a Microsoft Tech, my laptop has been hacked into EVERY SINGLE DAY, and at one point, this person "SHARED" my laptops with others because all sort of strange devices keep showing up on my laptop, i.e., "peek... Read more

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7 calls in 1.5 hours this morning. Argh. The foreign agents speak English but don't understand a thing. Same questions asked over and over (Me: need help connecting my Sculpt 1560 to my laptop as it continues to disconnect. I've changed the batteries, the light is on, but still not working. Them: what product are you having problems with mam? Me: the Sculpt 1560. Them: Have you tried changing the batteries? They aren't aware of their... Read more

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1st call she tried her best to get me off of the phone, didn't even try to solve the problem. She said she had a different number to call. I should have known there was a problem when she couldn't transfer me. The number was for Verizon, nothing to do with Windows as you can imagine. I called back, the 2nd guy was hostile pretty quickly, he too did not try to walk me through the steps I've already taken to see where he might offer a suggestion.... Read more

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I purchased my computer a year ago pre-loaded with 7 which cost me more to have done just to have MICROSOFT force Windows 10 onto my system! I did all I could to keep this from happening by deleting the root files that we're being automatically installed with Updates to prevent this. And now!!!!! I HAVE A CRAPPY WINDOWS 10!! Which isn't compatible with all my programs running! WTF! Microsoft owes me a new computer with windows 7 or a full... Read more

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Microsoft has a *** design thats not well made...cheap ***...crappy phone...that cant even get a lot of apps like sc for example! 1 app out of many...i had my phone (Nokia Lumia) in my pocket with me the whole time & its not like I sat on it or anything...or dropped it but when I went to look back @ my phone the whole bloody screen was cracked!! Like wtf man-.- Barreee annoyin...bad structure & design...& every1 that I know says Microsoft is... Read more

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